Job description
Compensation
:
Your qualifications and prior experience will be considered when setting a starting salary within the State pay band.
Who we are:
The South Carolina Department of Revenue (SCDOR) collects 95% of the state’s General Fund, making the Palmetto State a better place to live, work, and play.
What we offer:
The SCDOR strives to be a trustworthy partner to our customers and an innovative workplace that empowers our employees to reach their highest potential. We provide a positive work environment, excellent benefits, competitive salaries, and hybrid work schedules. We value our employees and offer defined career paths, tuition assistance, and training programs to support and encourage your success.
We're looking for teammates who are:
Call Center Representatives will work out of the SCDOR’s inbound call center, a dynamic work environment where excellent customer service and promoting taxpayer self-sufficiency are the main goals. In addition to answering calls, Call Center Representatives will assist customers through email and our web messaging portal.
Primary job duties include:
Your qualifications and prior experience will be considered when setting a starting salary within the State pay band.
Who we are:
The South Carolina Department of Revenue (SCDOR) collects 95% of the state’s General Fund, making the Palmetto State a better place to live, work, and play.
What we offer:
The SCDOR strives to be a trustworthy partner to our customers and an innovative workplace that empowers our employees to reach their highest potential. We provide a positive work environment, excellent benefits, competitive salaries, and hybrid work schedules. We value our employees and offer defined career paths, tuition assistance, and training programs to support and encourage your success.
We're looking for teammates who are:
- Ready to thrive in a fast-paced environment that requires quick decision making.
- Able to communicate effectively and exercise patience with customers, both over the phone and through written correspondence.
- Committed to customer service and interested in helping their fellow South Carolina taxpayers.
- Eager to build a career and advance at our agency.
Call Center Representatives will work out of the SCDOR’s inbound call center, a dynamic work environment where excellent customer service and promoting taxpayer self-sufficiency are the main goals. In addition to answering calls, Call Center Representatives will assist customers through email and our web messaging portal.
Primary job duties include:
- Assisting and educating customers, helping them resolve basic issues related to their Individual
- Income Tax, Sales Tax, and Withholding Tax accounts
- Reviewing customer accounts, including past correspondence and resolutions, to determine the best way to assist customers
- Helping customers reset their passwords and regain access to MyDORWAY, the SCDOR’s online tax portal
- Learning about state tax laws and regulations, SCDOR internal policies, and MyDORWAY, then applying that knowledge to resolve customer issues
- Submitting account adjustment requests and redirecting complex calls to the appropriate SCDOR section when necessary
- Informing customers of the best way to resolve future issues on their own, if possible
Requires one of the following:
- A high school diploma or GED and past customer service experience in an office setting OR
- A bachelor's degree from an accredited institution of higher learning
- We have multiple openings for this position.
- Career Development Plan: This position is part of an SCDOR Career Development Plan, which provides training and opportunities for advancement.
- Background Check: SCDOR employees are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.
- EEO: It is the policy of the SCDOR to provide equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
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