Call Center Scheduling Agent

Full Time
Loganville, GA 30052
Posted
Job description

HomeCraft Gutter Protection is a gutter cover/guard company based out of Loganville, GA. With over 17 locations in 9 states, servicing customers since 2016, HomeCraft has been recognized in both Inc. 5000 and Inc. 500 as the fastest-growing gutter company in the nation, and we need YOUR help to grow more in 2023!

We are looking for fantastic, sharp personalities to join our team in the Call Center. We are currently hiring for NIGHTS and WEEKEND shifts. You will be responsible for calling and scheduling appointments for customers that have already requested an appointment with our marketing team.

The successful candidate will be able to handle both outgoing and incoming calls and effectively schedule appointments for customers. NO COLD CALLING!!!

The ideal candidate will have at least 2 years of call center experience, great communication and problem-solving skills, basic computer and phone system skills, as well as be able to multi-task efficiently.

Responsibilities and Duties

-Manage inbound and outbound calls in a timely manner.

-Identifying customer needs, clarifying information, researching every issue, and providing solutions, all while controlling the call and setting an appointment.

Our Call Center Hours we are hiring for AM Shift :

Weekdays:
Monday through Friday
9am-3pm

Weekends:
Saturday 9 am - 8 pm
Sunday 1 pm - 8 pm

Job Types: Part-time, Contract

Pay: $14.00 - $16.00 per hour

Benefits:

  • Bereavement leave
  • Flexible schedule
  • Free parking
  • On-the-job training
  • Paid jury duty
  • Paid orientation
  • Paid sick time
  • Paid time off
  • Paid training

Schedule:

  • Monday to Friday
  • Rotating weekends
  • Weekend availability

Ability to commute/relocate:

  • Loganville, GA 30052: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call center: 2 years (Required)
  • Sales: 2 years (Preferred)
  • Computer skills: 4 years (Required)

Work Location: In person

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