Job description

Community Care is hiring a Call/Scheduling Center Representative for our Call Center Team. This rewarding opportunity is perfect for someone who enjoys team collaboration and being part of a mission driven organization and who shares our mission to help elderly individuals and adults with physical and intellectual disabilities continue to live as independently as possible in the community. This is a part-time opportunity at our Sacred Heart location at 1555 S. Layton Blvd, Milwaukee, WI 53215.

Call/Scheduling Center Representative Job Responsibilities:

• Receives and routes general telephone calls to appropriate departments or staff.
• Triages calls related to inquiries and complaints; routes or escalates as appropriate.
• Assists with projects and provides administrative support.
• Assists with day to day pool staffing scheduling.

Job Requirements:

• Education: High School Diploma or GED required.
• Experience: A minimum of 1 year customer experience.

Job Schedule:

• PM Shift (330p - 10:00p)

Community Care is a nonprofit organization with over 40 years of experience helping adults with long-term care needs live as independently as possible. Our Medicare/Medicaid long-term care programs serve the needs of older adults and adults with disabilities. We coordinate and deliver a full range of supportive services that help them live safely, confidently and with dignity.

More than 10,000 Wisconsinites trust in us to provide the quality support needed to help them reach their potential in health, happiness and independence. We are Wisconsin-based and have local offices supporting each of the 15 counties we serve.

Compensation and Benefits:
Our employees make a real difference in people’s lives every day that is why we are proud to offer a compensation package that includes:

Attractive full and part time schedules

Generous paid time off

Competitive pay and benefits (health, dental, vision, etc.)

Retirement Plan with employer contribution

Flexible benefits plan

Employee referral program

Coworkers care program

Employee Assistance Program

COVID-19 Vaccination Policy

Community Care’s mandatory COVID-19 vaccination policy requires all employees to be fully vaccinated or have an approved medical or religious exemption.

If interested in joining Community Care, please apply and our recruitment team will reach out promptly.

Equal Opportunity Employer

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