Cancer Institute Scheduler

Location: 2100 OCOEE APOPKA ROAD, Apopka, 32703

Apopka Infusion Center

Top Reasons to work at AdventHealth Apopka

• AdventHealth Apopka is a seven-story, 120-bed hospital offering an extensive range of services including expanded surgical services, advanced surgical suites and a catheterization lab
• The hospital also features a 30,000-square-foot emergency department with pediatric-friendly beds, imaging services, a full-service cafeteria, chapel, gift shop and on-site fire station
• The hospital opened in December 2017, replacing the 50-bed hospital that AdventHealth had operated in downtown Apopka for more than four decades

Work Hours/Shift

Shift: 8:00a-4:30p, Monday-Friday

Description

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature, responsive to ever-changing matrix of The Cancer Institute Departments and hospital needs and acts accordingly.
• Mature judgment in dealing with patients, physicians, and insurance representatives.
• Ability to be responsive and able to perform without close supervision.
• Ability to listen and document notes simultaneously.
• Intermediate knowledge of personal computer applications and proficient in Word, Excel, Outlook, and OneNote.
• Ability to operate general office machines such as computer, fax machine, printer, and scanner.
• Self-motivated, critical thinker with outstanding customer service skills and a high level of patience and professionalism.
• Strong ability to build and sustain relationships in both clinical and non-clinical environments.
• First Contact Resolution approach in handling consumer complaints, issues, or grievances.
• Ability to communicates professionally and effectively in English, both verbally and nonverbally, and utilizes effective listen and questioning techniques.
• Excellent telephone etiquette.
• Excellent problem-solving techniques and listening skills.
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion, based on volume of work within specific deadlines.
• Adheres to government guidelines such as CMS, EMTALA, and HIPPA and AdventHealth corporate policies.
• Exposure to insurance benefits; ability to decipher insurance benefit information.
• Knowledge of computer programs and electronic health record programs.
• Basic knowledge of medical terminology.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Grad or Equiv and 1+ years experience

EDUCATION AND EXPERIENCE PREFERRED:

• One year of direct Patient Access experience
• One year of relevant healthcare experience
• One year of call center experience
• Associate or bachelor's degree in Business Administration or in industry-related field