Job description

The Care Associate delivers basic technical, administrative, or operative Customer Service tasks. Maintains and distributes reports/documents, maintains files, and provides general administrative support. Understands simple instructions and procedures. Performs Resource Planning duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.

What you must have

High School Diploma or equivalent; college, preferred

Computer literacy skills a must including Microsoft Office Suite - Excel and Outlook

Experience with strategic planning and scheduling

Excellent verbal and written communication experience

Skills desired: organizational, critical thinking, detail oriented, quick-learner, time-management

Duties and Responsibilities

Establish concierge level relationships with assigned providers.

Work with providers to understand their preferences (e.g. availability, territory, etc.) and balance with the needs of the business.

Create and execute daily provider schedules based on staffing and patient needs.

Review daily schedules for accuracy and release schedules when final.

Map out provider and patient locations and availability to create a daily route for the providers.

Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments.

Place reminder calls to patients with upcoming appointments. Calls are recorded for quality assurance and compliance.

Respond to emails/calls throughout the day from providers, schedulers, and upper management in a timely manner.

Meet or exceed individual and department service levels and service standards.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 22 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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