JOB SUMMARY

The Case Manager provides supportive case management services to tenants of a permanent affordable supportive housing program under CHI’s master lease consisting of 81 subsidized apartments within a 116-unit multi-dwelling complex. The Case Manager works with tenants to build and enhance independent living skills, including timely rent payments and healthy housekeeping, to promote housing stability.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• MUST BE FULLY VACCINATED AGAINST COVID 19
• Education: Bachelor’s Degree in Social Work or Counseling.
• Experience: Three (3) years of experience social work or human services, counseling, or case management.
• Communication: Professional verbal and written communication skills.
• Computer skills: Professional competency in MS Word, Excel, Outlook and the internet. Experience with CARES and AWARDS prioritized.
• Math Skills: Ability to develop and manage program budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls
• Other Skills and Experience:
  • Experience working with homeless and/or formerly homeless individuals and families.
  • Experience in needs assessment, crisis intervention, and de-escalation. Behavioral management and motivational interviewing a plus.
  • Ability to manage a demanding caseload with competing priorities.
  • Ability to work independently and as part of a team. Ability to build and lead a team.
  • Must be highly organized and attentive to details, be willing to assume responsibility, work well under pressure, meet deadlines, multi-task, and be flexible.

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

TENANT SERVICES

• Screen DHS referrals for eligibility and certification for program enrollment.
• Conduct tenant intake and needs assessment to determine independent living strengths and weaknesses. Develop independent living plans (ILPs) to ensure housing stability.
• Provide case management to tenants in accordance with ILPs to track progress and milestone achievements.
• Coordinate workshops or provide trainings that promote independent living and housing stability such as budget management, health and nutrition, housekeeping, vocational or employment skills development, job opportunities.
• Engage tenants in supportive and service programs such as Workforce Development and Financial Literacy. Refer tenants to community-based services to meet ILP goals.
• Advocate on behalf of tenants for entitlements and benefits, employment opportunities, and community-based services.
• Link tenants to employment support services such as resume building, interviewing skills development, and job skills development.
• Ensure proper and timely follow-up for incidents reporting to DHS and CHI.
• Submit program reports correctly and on schedule to CHI, DHS, and oversight agencies.
• Comply with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules and regulations. Complete corrective action plans as directed by Program Director.
• Attend training and obtain certifications per OTDA and DHS rules, including one-time and recurring trainings and certifications.

TENANCY AND APARTMENT MANAGEMENT

• Ensure tenants pay rent timely. Develop rent-based budget schedules.
• Assist tenants with rent payment and rent arrears payment agreements and ensure compliance with rent payment stipulations.
• Counsel tenants to ensure healthy housekeeping and good neighbor behaviors.
• Coordinate with Property Management to ensure essential services including heat, hot water, electric and plumbing are operational; and apartment repairs and maintenance are performed timely.