Job description

Department/Program: Addiction, Housing and Homeless Services
Reports To: Director of Housing Services

Job Summary: Engages program participants in regular case management services, focusing on steps needed to retain stable, permanent housing. Provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance use and/or mental illness challenges to obtain and maintain permanent supportive housing using a Housing First model. The Case Manager uses a harm-reduction, trauma-informed approach in working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of 10 tenants permanently housed in Chelsea Commons.
Additional responsibilities include, but are not limited to: assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ independent living skills and creating individual service plans with tenants; complying with the maintenance of required client record documentation; monitoring of and reporting maintenance, or health and safety needs in apartments.
This is a non-exempt position.

Essential Job Duties and Responsibilities:

• Engage program participants in case management services focused on retention of permanent stable housing.
• Complete intake and assessment interviews to determine participant needs upon referral to the Sponsor Based Supportive Housing Program (SBSHP) at Chelsea Commons.
• Work with tenants to create client-centered, strengths-based, Individual Service Plans (ISP), to be periodically evaluated and edited as necessary/appropriate, but at least once every 90 days.
• Actively manage a case load of at least 10 formerly homeless tenants in Single Room Occupancy (SRO) housing promoting housing retention, income maximization, and greater self-determination. Provide high quality, culturally sensitive, client-centered intensive housing based case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to reach tenants.
• Educate, coach, and reinforce Independent Living Skills (ILS), including, but not limited to personal hygiene, budgeting, cooking and leisure time activities. Assist tenants in shopping, laundry, and other ILSs as needed or requested.
• Provide strengths-based interventions with tenants experiencing psychiatric distress or other acute crisis. Develop individually based crisis intervention plans with each tenant. Intervene directly and/or cooperate with team efforts around crisis stabilization for tenants.
• Maintain accurate written records and documentation in accordance with program standards including, but not limited to ISPs, tenant charts, incident reports, detailed case notes, referrals, and Bureau of Substance Addiction Services (BSAS) Intake and enrollment documents.
• Complete VESTA records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed.
• Provide assistance and advocacy for participants working to secure benefits such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment, health insurance, and other related services.
• Provide assistance and advocacy for participants working to secure employment.
• Other duties as assigned by Program Director.

Supervisory Responsibilities: None

Requirements for the position:

• The person in this position must have a clear commitment to the population we serve, and be able to work as part of a team.
• BA/BS preferred (degree requirement waived with additional experience)
• Two years case management and/or direct care experience in areas such as homeless services/housing search, substance use treatment, mental health, and/or harm reduction services
• Proficiency in Microsoft Office (Windows) and Google Apps
• Demonstrated professional communication and organizational skills
• Bilingual Spanish/English speaker preferred
• A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame

Personal Characteristics:

• Ability to work effectively independently and within an interdepartmental team.
• Sensitivity to the needs of adults with mental illness, substance use and/or developmental disabilities.
• Commitment to improving the quality of services available to people with disabilities

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