Job description

Retail & Shipping Customer Service Associate
Part Time
Palm Springs, California

• Employment: Part Time, generally 25-40 hours (occasionally more) per week
• Job Category: Clerical/Warehouse
• Location: Palm Springs, California

About Postal Palm Springs

For over 24 years Postal Palm Springs team members have brought an innate passion for an outstanding customer experience. Taking your knowledge and confidence to the next level makes all the difference. Apply today to join our smile zone with your positive attitude and energetic nature at our retail customer service location. Enjoy a collaborative work environment dedicated to making an enjoyable difference to your customers every day.

Why Join Our Team

• Variety! Connect with our diverse and valued customers to provide custom solutions.
• Be creative! Collaborate with customers to build solution based complex projects.
• 0 to 60 mph! Fast-paced and exciting environment.
• Professionalism! Expand your skills and add value to your talents.
• Opportunities! At Postal Palm Springs it is not just a stable job, but the opportunity to build a career with opportunity for learning and growth.
• Flexible schedules available!

At Postal Palm Springs, we create options for our customers to ship what, when and where they want, with confidence. Postal Palm Springs is an equal opportunity employer.

General Duties & Responsibilities

The following list are general duties but may not include every task you may be asked to perform

Team Members

• Follow instructions and assists other team members with their work tasks
• Assists with training other team members

General Tasks

• The primary responsibility is to provide great customer service and general administrative functions, including, but not limited to general customer service, sorting, stocking, and preparing packages for shipping. The successful incumbent in this position must have a great customer service attitude, be able to pay attention to detail and assist the public.
• Manage inventory of shipping and mail supplies
• Complete daily outgoing package and mail audit to ensure packages have been placed in the appropriate receptacle
• Complete weekly audit of packages waiting for customer pickup against database of packages in inventory
• Daily stock and organize all work areas, registers, and counters
• Daily reorganize storage of customer package storage areas
• Daily check in incoming customer packages and send out customer notifications
• Clean, repair, and stock store supplies including but not limited to printing and shipping equipment and supplies
• Scan and upload photos of mail for digital mail customers, responding to their request for mail forward, open and scan, shred, discard or retain for pickup
• Utilize our shipping application to arrange mail forward while using our POS system for payment

Other Task

• Provide outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Resolve all customer inquiries quickly and to their satisfaction
• Take complex customer orders using order systems and provides accurate pricing information
• Assemble parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Assist customers with research of missing packages or customer claims

Minimum Qualifications & Requirements

• High school diploma or equivalent
• Be professional
• Pay attention to detail
• Excellent verbal and written communication skills
• Minimum 1-year prior customer service experience working in retail
• Must pass pre-employment background verification and drug screening within 2 days of employment offer
• Knowledge of alphabetic and numeric filing, indexing, and cross-referencing methods
• Ability to make simple arithmetical calculations
• Knowledge of office work procedures and practices, including the operation of commonly used office machines
• Must be able to use a computer and MS Office proficiently
• Must be able to type with minimum errors
• Possesses strong organizational, time management and clerical skills to ensure each mail piece and package are quickly delivered to the correct customer box
• Able to multitask while being conscious of deadlines
• New hires must meet all Postal Palm Springs’ employment requirements.
• Current Postal Palm Springs team members must meet hiring criteria for the position.
• Must be eligible to work in the United States

Other Requirements

• Ensure confidentiality of customer data and careful handling of documents, media, and packages
• Take preemptive action to prevent errors and waste
• Maintain a safe, clean and orderly environment
• Follow standard operating procedures while adhering to legal, HR, safety, customer service and security policies and procedures
• Looks for growth opportunities to improve knowledge and skills
• Operate with minimal supervision
• Adheres to all company standards as outlined in the team member handbook
• All other duties as needed or required

ESSENTIAL

• Work quickly and be a team player, speedy delivery of mail to the correct customer box is a critical function in this role
• Be able to multitask and prioritize each task
• Time management skills and the ability to work independently are essential to this role
• Maintain a good relationship with courier agencies to ensure that they are readily available when the need for their services arises
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to listen attentively to understand instructions given to avoid mistakes while sending or disseminating mail
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support our retail services

EEO Statement

At Postal Palm Springs, we are committed to cultivating a diverse and inclusive environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law.

• All offers of employment made are contingent upon the successful completion of background verification and a pre-employment drug screen. Candidates will have two days, from the date of the offer, to successfully pass the drug screening.'

'Work Location: One location

Job Type: Part-time

Pay: $15.50 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Application Question(s):

• Are you eligible to legally work in the United States?
• How many hours per week are you looking for and what hourly rate?
• Do you have reliable transportation?
• Are you fluent in any foreign languages?
• How much experience do you have opening and closing out multiple store registers and counting cash?
• Why do you want this job?
• Why do you think you would be a good fit for Postal Palm Springs?
• Describe a situation in which you had to deal with a difficult customer, how did you handle it?
• What can a sales professional do to improve the customers experience?
• Do you have at least 1 year of previous customer service experience?
• Are you proficient with MS Office
• Are you able to stand during your entire shift, excluding meal and rest breaks and can you move and lift at least 55 pounds?
• Are you available to work the closing shift until 6:30pm each night and work the opening shift at 8:00am each morning Monday through Saturday?

Work Location: In person

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