Job description
Summary
ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Catering Sales Manager for ASM-Premier Food Services, Inc. at the Del Mar Fairgrounds & Race track.
Essential Duties and Responsibilities
- Assume a leadership position in actively seeking and arranging Food & Beverage Events.
- Compile comprehensive information on all food and beverage aspects of these events and collaborate with other departments to ensure their successful execution.
- Create proposals for prospective clients and ensure diligent follow-up to secure bookings.
- Generate catering contracts and establish payment arrangements in compliance with Finance Department and venue guidelines.
- Keep clients informed as to the status of deadline schedules including, but not limited to, contracts, deposits, insurance requirements, menus, guarantees & other relevant food and beverage details.
- Detail all banquet event orders for assigned groups.
- Obtain client signature on banquet event orders and contracts.
- Finalize and distribute all banquet event orders to the Events, Finance and Food & Beverage staff at least two (2) weeks prior to the event.
- Conduct client site visits and inspections as needed.
- Meet with clients to plan and organize food and beverage details for assigned events.
- Maintain effective communication lines with Event, Operations, Food and Beverage, and Finance Departments.
- Follow-up on client requests, concerns and problems related to food and beverage details and escalate as needed to senior management.
- Follow up promptly with customers from first contact till the end of the event.
- Provide on-time service to guarantee client satisfaction.
- Ensure successful events by conducting routine and thorough checks of food standards and quality, room set up, and clients' satisfaction level, before, during and after the event.
- For repeat clients, review past events to keep apprised of event details and clients’ expectations.
- Provide excellent customer service to internal and external guests.
- Develop and maintain a local customer base.
- Report to the Director of Food and Beverage information on potential sales leads and existing client relations.
- Maintain an active role in the local hospitality community and professional associations.
- Attend appropriate planning, organization and other departmental meetings in support of facility operation.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.
Education and/or Experience
- Bachelor's Degree or Equivalent Certification in Hospitality, Event Management, Food & Beverage Management or Related Field Preferred
- Knowledge of Sales and Marketing Principles
- 1-2 Years’ Experience in Hospitality, Sales or Event Services Preferred
Skills and Abilities
- Strong communicator; ability to communicate effectively both verbally and in written format to management and staff as well as all types of clients
- Exceptional time management, sales & organizational skills
- Strong attention to detail & ability to prioritize in a fast paced work environment
- Customer service oriented
- Schedule flexibility (nights and weekends required)
- Strong mathematical skills and critical thinking
- Professional presentation, appearance & work ethic
- Must be able to pass criminal background check
- Maintain PCI Compliance certification
- ServSafe Certified or ablility to obtain ServSafe Certification within 90 days of hire
Computer Skills
- Proficiency with various software programs including Microsoft Outlook, Word, Excel and PowerPoint for Windows
- Experience with Caterease or similar booking system a plus
Compensation
This position's compensation will range from $25.00 to $36.00 per hour.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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