Job description
About the Job:
Concert Golf Partners is currently searching for a Catering Sales Manager at Country Club of Roswell, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs. Our need is for creative, high-energy professionals to serve our members and guest in the very unique role of Catering Sales Coordinator.
Overview:
Concert Golf Partners is currently searching for a Catering Sales Manager at Country Club of Roswell, as we continue our growth as one of the industry’s leading owner-operators of premier Country Clubs. Our need is for creative, high-energy professionals to serve our members and guest in the very unique role of Catering Sales Coordinator.
Overview:
- The Catering Sales Manager will assist our Director of Catering Sales and will be in charge during their absence. Work closely with the Food & Beverage Director and Catering Team!
- We are looking for someone professional who shows ownership in the future role.
- Also who works with integrity and has the inspiration to bring the Catering operations to the next level in conjunction with our Team.
Skills/Qualifications:
- At least two years of catering operations experience.
- Customer service experience in a hotel or country club.
- Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
- Exception organization skills and attention to detail.
- Hospitality career focus is a plus, must be driven, self-motivated, and dedicated.
- Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
- Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
- The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
- Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50 lbs) will be required.
- Must be available to work nights, weekends, and Holidays.
Key Duties/Responsibilities:
- Understand all catering menu items offered and accurately answer questions about menu items in regard to the preparation method, ingredients, portion size, and side items.
- Understands the layout of rooms and the sales for the catering facilities.
- Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
- Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
- Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
- Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
- Promptly follows up on all customer calls and requests in an efficient and expedient manner.
- Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
Communication:
- Communicates openly and honestly with all others in the organization.
- Communicates respectfully at all times.
- Does not expose customers to internal disagreements.
- Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
- Communicate needs promptly and efficiently.
- Participates actively in the department team and all staff meetings.
- Stays informed by reading all communications from the F&B Director and Director of Catering Sales.
Personal Effectiveness:
- Reports for scheduled shifts, on time and ready to work.
- Understands and adheres to organizational and department policy and procedures.
- Accepts and offers feedback and suggestions openly and respectfully.
- Accepts direction willingly and follows through with delegated tasks.
- Learns and adapts to new tasks or situations quickly and cooperatively.
- Maintains job-related confidentiality.
- Takes initiative to identify report and resolve problems before they escalate.
- Operates with a sense of teamwork; incorporates into the daily job.
- Provides a positive model for co-workers, serves as a role model, and leads by example.
- Maintain a professional appearance at all times.
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