The Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

Responsibilities

• CenterWell is seeking a dedicated, compassionate, and experienced – Medical Clinic Administrator - who is interested in growing with the company and being a part of something great!

Location: CenterWell Senior Primary Care office located at: 405 Sam Ridley Pkwy, Smyrna, TN 37167

About CenterWell Senior Primary Care:

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is Humana's primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Arizona, Nevada, North Carolina, South Carolina, Georgia, Kentucky and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

Clinic Administrator Role Overview:

• Plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting
• Works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems
• Collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach
• Helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes
• Decisions are typically are related to schedule, plans and daily operations
• Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates
• Ensures consistency in execution across team
• Holds team members accountable for following established policies.

Vaccine Policy:

• Humana, and its affiliates, encourages primary vaccination and an initial booster for forward-facing staff, except in cases of approved exceptions, in keeping with existing policy.
• We recommend eligible team members receive COVID-19 boosters per CDC guidance, including the updated booster, with specific protection for Omicron variants, but vaccination is not a requirement of employment.
• Masks are required regardless of vaccination status unless you are eating, drinking, or are working in an office alone.

Required Qualifications

• 4 - 6 years of operational leadership experience within a multi-physician office or clinical group
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff
• Knowledge of and experience working with Provider Communities
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• Must be able to work at the clinic located at: 405 Sam Ridley Pkwy, Smyrna, TN 37167

Preferred Qualifications

• Basic knowledge of Population Health Strategy
• Medicare knowledge
• Managed care experience
• Value Based Care knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Bachelor's degree, preferably in Business Administration, Healthcare Administration or related field
• Experience managing a budget of $500,000+
• A high level of engagement and emotional intelligence

Center Administrator Working hours:

Scheduled 40 hours per week

Monday to Friday 8AM-5PM

Local travel may be required; Mileage is reimbursed

Being a part of the CenterWell team gives you benefits that include:
We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k with company matching, tuition reimbursement, weeks of paid vacation time, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Social Security Request Task Notification: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Interview Format:

To enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire text interview. In this interview, you will read to a set of interview questions and you will provide text responses to each question. You should anticipate this interview to take about 15 minutes. Your text interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Language Proficiency Testing:

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing. Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Equal Employment Employer:

CenterWell Senior Primary Care is more than an equal opportunity employer, CenterWell's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our CenterWell roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful.

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Scheduled Weekly Hours

40