Centralized Digital Order Proc (Monday to Friday 8:00am to 1:00pm)
Full Time
Irvine, CA 92612
$17 - $22 an hour
Posted
Job description
Essential Functions:
- Processes digital orders once electronic files are received; processes digital orders from 3Shape, iTero, Sirona, 3M, IOS, My Account, E4D, or other programs from customers.
- Verifies digital prescription product and information such as implant material, system, and size.
- Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
- Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
- Logs dental restoration cases into Glidewell Office (GO) order entry system.
- Assists external customers with design issues or questions; provides information regarding location and shipping information as well.
- Imports digital dental restoration cases into 3Shape.
- Updates customer durable medical equipment list.
- Reviews modeless scans for digital case systems such as IOS, Cerec, iTero, 3M, and E4D.
- Converts dental scans from one format to another as necessary.
- Repairs CAD files that cannot be imported due to improper scans or return errors.
Education and Experience:
- High school diploma or equivalent.
- Forman education in the field of Information Technology or Dental Technology preferred.
- Previous experience in phone-based customer support a plus.
- Previous experience in dental industry a plus.
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