Certified Medical Assistant
Full Time
Centerville, OH 45459
Posted
Job description
Job Title: Certified Medical Assistant – Clinical Call Center
Department: Clinical Team
Reports To: Clinical Manager
BASIC FUNCTION:
To understand and be competent in ALL ASPECTS of the medical assistant role.Able to change, as the needs of DCND warrants such change.
To assist Nurses and Providers with assigned responsibilities and provide an appropriate medical environment to assure high quality care. Has access to patient’s charts to perform job functions listed below.
GENEAL RESPONSIBILITIES:
Department: Clinical Team
Reports To: Clinical Manager
BASIC FUNCTION:
To understand and be competent in ALL ASPECTS of the medical assistant role.Able to change, as the needs of DCND warrants such change.
To assist Nurses and Providers with assigned responsibilities and provide an appropriate medical environment to assure high quality care. Has access to patient’s charts to perform job functions listed below.
GENEAL RESPONSIBILITIES:
- Report’s absences/personal appointments/time off 2 days in advance to the manager in writing.
- Able to understand and follow DCND policies and procedures as directed by management.
- Understands basic job functions and its policies and procedures.
- Understands and can navigate the DCND website and patient portal.
- Responsible for helping to achieve Meaningful Use guidelines
- Understands/assists each DCND physician when needed in a professional manner.
- Able to work independently and as a team in a professional and respectful manner.
- Understands the medical field/HIPAA/ OSHA laws
- Attends all mandatory EMR, OSHA, NCQA, PQRS, HIPAA, CPR training session. If not able to attend, understands that it will be made up on own time.
- Able to answer questions regarding medical records policies/fees/ paperwork processing turnaround time/upload historic documents into the DCND EMR system
- Able to check in and check out patients appropriately and collect co-pays.
- Able to travel to other locations as needed.
- If traveling, collect all legal documents needed to treat or speak to patients/caregivers/providers.
- Ready to work at agreed upon start time with a 30-minute lunch. MA runners/travelers will start 15 minutes prior to physician schedule and will stay until the last patient LEAVES. MA’s will alter their schedules to reduce OT if able. (unless another schedule is agreed upon with the manager.) MA’s must know how to open and close offices.
- Perform other related duties as assigned.
ADMINISTRATIVE RESPONSIBILITIES:
- Able to answer clinical phone line as outlined by office policy.
- Able to create detailed correspondence and documentation (i.e., patient cases) for all patients/caregivers/ providers.
- Able to complete prior authorizations on medications and imaging as outlined by office policy.
- Able to complete Chart prep for upcoming appointments as outlined by office policy.
- Able to complete BMV, FMLA, Disability paperwork as outlined by office policy.
- Complete tasks delegated from nurses timely.
- Bar-coding and filing paperwork/faxing paperwork into the DCND EMR system timely.
- Organize incoming mail and distribute to appropriate physician.
CLINICAL RESPONSIBILITIES:
- Able to room patients as outlined by office protocol.
- Clean and restock exam rooms as outlined by office protocol.
SKILLS:
- Oral Communication
- Written Communication
- Technical Communication
- Customer Relations
- Customer Service
- Diplomacy
- Filing
- Organization
- Planning
- Professionalism
- Reading
- Time Management
- Computer Literacy
CERTIFICATION: ONE OF THE FOLLOWING CERTIFICATIONS IS REQUIRED:
- CMA (AAMA)
- CCMA (NHA)
- RMA (AMT)
EXPERIENCE:
Preferred:
- 1 year phone triage experience
- 1 year medication prior authorization experience
- 1-year medical office experience
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