iTrust Wellness Group, LLC is looking for an actively certified medical assistant to work in an outpatient mental health office setting. An ideal candidate has a strong interest in mental health, a desire to learn, and a passion for providing excellent patient care in a collaborative, team-focused environment. Both experienced and newer medical assistants are welcome to apply to this position. We are a rapidly growing office and are looking for a medical assistant that is interested in utilizing the latest research, technology, and practice guidelines in an effort to achieve wellness for our clientele.

Benefits of Working With iTrust Wellness Group:

We recognize that medical assistants are in high demand. We believe that our practice environment, compensation model (including benefits), and location in the Upstate of SC are highly desirable for those seeking new employment. Some examples of our company benefits include:

• Competitive Pay ($17 - $19 per hour depending on background and experience)
• Paid Time Off
• 401(K) with Company Match
• Medical Insurance (Health, Vision, and Dental)
• Short Term Disability
• Long Term Disability
• Life Insurance
• Schedule: Monday - Thursday 7:30am - 4:30pm; Friday 7:30am - 12pm

What Makes Working at iTrust Wellness Group Different?

As a practice, our business model has received positive feedback from our practitioners, referral sources, and our valued clients. We believe that our office prioritizes elements that differentiate us from other outpatient mental health clinics, including the foundational structure of a teaching-based, collaborative environment.

Support staff members are both viewed as and trained as an extension of the provider. We believe that our non-prescribing professionals in the office are as equally important as our providers to our client outcomes – our staff members are dedicated to providing accommodations and solutions to clients both in-person and at a distance.

We are looking for medical assistants who will both coordinate with their team members and operate independently to ensure successful client outcomes.

Responsibilities:

The medical assistant role is a mixture of administrative tasks with a heavy focus in clinical care coordination, fulfilling various requirements in these categories:

• Answering phone calls promptly and professionally
• Responding to text messages and emails promptly and professionally
• Writing emails, letters, and more in a clear and concise manner
• Interacting with clients in a positive and compassionate manner
• Gaining proficiency with the EMR system to improve client experience
• Completing prior authorization requests for medications
• Preparing and giving injectable medications to clients
• Ordering and managing inventory of sample medications and specialty medications
• Collecting vital signs
• Administering clinical testing, including UDS panels and Genesight swabs
• Communicating with other offices and pharmacies regarding medications and other aspects of care coordination
• Properly scheduling and rescheduling appointments for clients
• Checking out clients by scheduling future appointments and collecting payment
• Collaborating with administrative staff and providers as a team
• Maintaining our company culture and upholding our company values

Requirements:

• Active certification as a Medical Assistant
• Excellent written and verbal communication skills
• Client-focused, positive approach toward client care
• Consistent reliability, professional provision of services, and the highest level of integrity

Preferred Qualifications:

• Experience with or interest in working with the mental health community
• Experience with an EMR system
• Experience with Microsoft products, including Word, Excel, and Teams
• Prior experience operating within a private practice/outpatient setting