Description

Make a difference.
As the Children & Youth with Special Health Care Needs Process Improvement Specialist (HSC 3) you will:

• Provide leadership for our program to use CYSHCN data and best practices to inform programmatic goals and promote well-functioning community systems and referral processes.
• Be the primary staff responsible for the administration of the Children and Youth with Special Health Care Needs (CYSHCN) Data System.
• Lead program planning and contract management for the state network of Neurodevelopmental Centers of Excellence
• Manage a data share agreement with Health Care Authority to monitor the effectiveness of the CYSHCN data system.
• Work with the Local Health Jurisdictions and Neurodevelopmental center contractors to implement a new CYSHCN data system and utilize process improvement methodologies to ensure effective implementation.

Responsibilities include, but are not limited to:

• Manage contracts and budgets for the Nineteen Neurodevelopmental Centers of Excellence (NDCs) and provide senior level consultation to community partners.
• Develop statewide training content for health systems partners utilizing the CYSHCN data system and identify expanded uses to inform program decision making.
• Make program recommendations to the program manager and the Office, in partnership with the CYSHCN program evaluator about maximizing the opportunities to utilize the data system and other program contract deliverables to support program objectives.
• Program lead interfacing with IT on CYSHCN health data system, providing senior level consultation to external partners, attending data system and health informatics related meetings.
• Partner with NDCs to identify program planning strategies for better aligning their work with public health policy and priorities.

The duty station for this hybrid position is in Tumwater, WA. This position will interact in-person or online with internal and external stakeholders and other agency partners. An alternative work schedule may be considered upon request and supervisor approval. This would need to be a conversation between the hiring supervisor and the incumbent.

Work that matters.
Public health promotes and protects the health of the people of the state of Washington, in the communities where they live, learn, work and play.

The agency realizes that our efforts to achieve more equitable health outcomes for the communities we serve begins with our ability to operationalize and institutionalize equity throughout our internal policies, systems, and practices.

The Thriving Children and Youth (TCY) Section supports coordinated state and local systems that improve population health and promote health equity for children and youth, including those with special health care needs. The Children and Youth with Special Health Care Needs (CYSHCN) Unit promotes comprehensive, integrated, family centered, culturally responsive and coordinated systems of care. The unit supports a wide range of health and developmental screening initiatives and intervention strategies, diagnosis and treatment, and complex care coordination activities provided through local health jurisdictions, other state agencies, and health programs and plans. The unit works to assure that all Washington State children and youth with special health care needs have the opportunity to achieve the healthiest life possible and develop into their full potential.

View Celebrating Public Health.

Join a great team and lead us into the future.
The Division of Prevention & Community Health (PCH) contributes to the Department of Health's vision by collaborating with partners and stakeholders to enhance the health of individuals, families, and communities, and to eliminate health inequities. We work to prevent disease, and promote a healthy start, healthy choices, and access to services. The Office of Family & Community Health Improvement is one of four offices within the Division of Prevention and Community Health.

About us.
The Department of Health (DOH) works with others to protect and improve the health of all people in Washington state. We are committed to our cornerstone values of Equity, Innovation, and Engagement (EIE) to reenergize our commitment to health for all — creating policies and conditions so everyone can live their healthiest lives. We cannot embark on this journey alone. We must collaborate with communities, community-based organizations, local public health entities, governmental partners, health care providers and systems, the private sector, Tribal Nations, and many, many more. Infusing our agency’s values into how we transform our services, go about our activities, and strengthen our core work, is critical to the bright and robust future ahead.
Learn more about our Transformational Plan .

Why DOH? We offer….

• One of the most competitive benefits package in the nation that is designed to meet the needs of you and your family. Beyond the traditional benefits such as Health, Life Insurance, Retirement, and related benefits, we offer Flex Spending Accounts, Dependent Care Assistance, Deferred Compensation and so much more.
• A commitment to work/life balance by offering flexible schedules and telework options for many positions.
• A commitment to equity, diversity, and inclusion that fosters an inclusive environment.
• Employees earn between 14 and 25 days of paid vacation per year depending on the length of employment.
• A wellness program that offers education, access to healthy food, and fitness classes.
• An Infant at Work Program based on the long-term health values of breastfeeding newborns and infant-parent bonding.
• Employee resource groups that provide forums for employees to gather and share ideas about matters that affect their personal and professional lives and support career development.
• DOH is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-servicefor more details.
• Lump-sum relocation reimbursement may be negotiated during the offer, there are limits to these funds and not every position is eligible. Please discuss further with the hiring manager.

Our Ideal Candidate.
Has a driving passion for the work, brings humility to their job and interactions, and understands how their actions affect others. They see the needs and objectives of others and take them into account while achieving their objectives, and they adapt their approach and expectations accordingly. They demonstrate resilience and outward behaviors even when confronted with others who are not open or collaborative.

Required Qualifications
Note: Experience defined below may have been gained through lived, volunteer, professional, or a combination of experiences. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

• Option 1: Four (4) or more years of project management or consultative experience in a health services program that preferably focuses on children and youth with special health care needs.
  Option 2: Bachelor's degree in public health, behavioral health, health care administration, social work, public administration, nursing or other closely allied; AND two (2) or more years of project management or consultative experience in a health services program.
  Option 3: Master's degree in public health, behavioral health, health care administration, social work, public administration, nursing or other closely allied; AND one (1) or more years of project management or consultative experience in a health services program.
  
  AND,
• Demonstrated experience communicating orally and in writing to diverse audiences.
• Demonstrated experience with budgeting, contract development, report development and/or grants management.
• Experience working with data systems and quality improvement frameworks such as LEAN, PDSA, or other quality improvement methodologies.

Required Competencies:

• Cultural Competency: Ability to interact with diverse customers and stakeholders demonstrating cultural, ethnic, and gender sensitivity and competence.
• Applies quality improvement tools to improve efficiency, accuracy and overall quality.
• Technical and Professional Competence: Applies professional and technical knowledge and skills to fulfill job requirements.
• Organizational Relationships: Collaborates with partners and stakeholders to improve agency performance.
• Communication and Interpersonal Skills: Ability to effectively give and receive information both orally and in writing to diverse audiences; ability to use diverse methods for communicating to professional and public audiences; ability to communicate sensitive or controversial information directly and respectfully; Ability to interact sensitively and respectfully with others; Adapts to and works effectively with a variety of situations and people.

Desired Qualifications

• Demonstrated experience and familiarity with the available services and resources for CYSHCN.
• Demonstrated experience providing care for a child or youth with special health care needs or an individual that has lived experience as a youth with special health care needs.

Application Process
Intrigued? Click "Apply" to submit your detailed application profile along with the following:

• A cover letter (without any personal pictures), describing how you meet the qualifications and why you are interested in this position.
• A current resume (without any personal pictures).
• Five (5) or more professional references, to be listed in your profile under the references section which includes at least one supervisor, peer, and (if you have supervised staff) someone you have supervised or led.

Important Note: Do not attach any documents that include photos, letters of recommendation, or documents that in private information (social security number, year of birth, transcripts, etc.).

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and year of birth.

The Washington State Department of Health (DOH) is an equal opportunity employer. DOH strives to create a working environment that is inclusive and respectful. We prohibit discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability.

Union Representation
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.

Conditions of Employment/Working Conditions
All employees engaging in work for the Department of Health must be fully vaccinated against COVID-19 before their hire date. The Office of Human Resources will verify proof of vaccination after an employment offer has been extended.

Please reach out to Human Resources at HR@doh.wa.gov if you need information on a medical or religious accommodation.

With or without an accommodation, I am willing and able to:

• Work Monday – Friday, from 8 a.m. – 5 p.m., but willing to occasionally adjust work-schedule to meet business needs, which may include evenings and weekends. A alternative work schedule will be considered upon request and supervisor approval.
• Occasionally travel, as needed, either alone or with another person, overnight, for several days, in and/or out of state.
• Legally operate a state- or privately-owned vehicle OR provide alternative transportation while on state business.
• Participate in emergency response exercises and emergency events/high-priority assignments, as assigned.

If you have questions, need alternative formats or other assistance please contact Kristina Cox at (360) 485-5249, kristina.cox@doh.wa.gov, or TDD Relay at 1-800-833-6384 or 7-1-1. Technical support is provided by NEOGOV, 855-524-5627 (can’t log in, password or email issues, error messages).

Supplemental Information

This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.

Only applicants who follow the directions and complete the Application Process in-full will have their responses reviewed for consideration.

Education and experience selected, listed and/or detailed in the Supplemental Questions must be verifiable on the detailed applicant profile submitted.