Job description
You will be responsible for the following tasks:- Answering customer service phone calls
o Assisting customers with basic customer service needs
- Assisting in the Home Warranty claims process by either speaking to the customer or using the claims portal to communicate with the customer on basic claim needs
Entering claims via a website for a customer
Emailing the customer for additional information needed for the claim
Answering any questions, the customer may have on the claim
Reviewing documentation provided by customer where it pertains to the claim
Communicating to the customer the resolution of a claim
Utilizing claims portal in ZOHO as needed
- Discussing the outcome of the issue with the technician and gathering pertinent information to close the claim.
- Price out the cost of the claim and gain approval from management to approve the claim.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .
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