Under supervision, with latitude for independent judgment, performs supervisory and/or moderately difficult clerical duties. In addition to performing duties of assignment level II at a more responsible level, also performs duties as follows:

SUMMARY OF DUTIES AND RESPONSIBILITIES:

• Receive and welcome patients in a courteous and respectful manner.
• Work closely with the clinical team to educate, promote and schedule patients via Epic.
• Accurately register, scan and document patient demographic and insurance information in the Health Information System via workstation or mobile unit.
• Verify insurance benefits and educate patients on costs related to their insurance if appropriate; educate patient on pricing transparency resource
• Refer uninsured and underinsured patients to Financial Counselors to be screened for insurance eligibility and enrollment.
• Explain to patients all consents and guide patients to sign electronically or manually via downtime process.
• Attend all necessary training sessions to effectively perform the day-to-day functions.
• Responsible for monitoring and processing electronic clinic referrals via Epic.
• Perform all functions associated with Epic Cadence: All patient registration functions: Check In: verify/update demographic and insurance information, assign referrals to visit if applicable. Check out: schedule all follow up/radiology/referral appointments in EPIC to ensure 100% compliance.
• Work in collaboration with Finance Department to resolve any insurance issues with scheduled appointment patients: non-par insurance expired HHC options, authorization of insurance.
• Schedule follow-up appointments and referrals for the patients as indicated by the physician.
• Process and mail broken appointment letters utilizing Epic when necessary.
• Additional duties assigned.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

VCB #: HAB-03242023-0058