Job description

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Job Description:

• Make outbound and take inbound calls from Client Financial Services (Client or Client Truck - Client) customers for the purposes of:
• Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
• Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
• Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• Manage a queue of assigned accounts.
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
• Offer feedback and recommendations on any process improvements or training material.
• Maintain corporate standards and compliance requirements.
• HS Diploma or GED required. Bachelor’s Degree is preferred.
• 1-2 years’ experience in a Customer Service and/or Collections environment preferred.
• Familiarity with the automotive industry is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Choose your own hours
• Day shift
• Holidays
• Monday to Friday
• No nights
• Weekend availability

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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