About Bally's:

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally's means starting on ta path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you.

Job Summary:

Works closely with guests, checks them in and out and resolves guest disputes. Works closely with housekeeping and night cleaning. Position is very hands on and requires significant customer interaction.

ESSENTIAL JOB FUNCTIONS:

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
• Maintains and operates property management system, in room movies, wake up calls, mini bars, call account system and other office systems and reports all service issues to appropriate personnel
• Works closely with hotel guest checking them in and out, answering phones, making reservations and resolving customer complaints
• Makes change
• Performs all line positions during breaks and at peak times
• Will be able to work varied shifts – i.e. days, nights, weekends, holidays
• Knowledge of all promotions and events.
• All other duties as assigned.

QUALIFICATIONS:

• Excellent customer service skills
• High School graduate or equivalent
• Excellent written and verbal communication skills
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a high school graduate or equivalent
• Must have two or more years related experience

PHYSICAL DEMANDS:

• Physically mobile with reasonable accommodations
• Respond to visual and aural cues
• Read, write, speak, and understand English
• Able to work flexible shifts
• Operate in mentally and physically stressful situations
• Able to be confined to a small area for a long period of time

WORK ENVIRONMENT

The work environment contains bright lights, loud noise, and stressful situations.

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