Job description

From The Heart Home Care LLC is looking for a motivated and reliable individual passionate about working with elderly clients. This position works closely with our Client Representative and Caregiver Representative in reviewing, investigating, and following up on specific situations to improve quality throughout our corporation. You will be based in our office and from time to time, travel to various clients throughout the state of Connecticut. 2-3 years of experience in Homecare or Home Health Care environment. Ability to work independently without constant supervision. Proficient with Microsoft Word, excel, and technology. Prefer someone who is multilingual in any of the following languages Italian, German, Russian, Spanish, or Polish.

As a Coordinator of Client/Caregiver Relation your duties would include:

• Schedule appointments with clients
• Do drop-in visits to make sure quality of care is up to our standards
• Work closely with our client/caregiver representative
• Complete quality assurance reviews
• On-site investigations
• Engage in relationship building with local referral sources
• Caregiver performance reviews
• Conduct client and caregiver introductions and facilitate first impressions
• Maintain Client Files
• Recommend corrective actions to rectify situations and limit/prevent a recurrence
• Report to General Manager
• Performs other duties as assigned by General Manager
• Timesheet error tracking and completion
• Perform home safety evaluations on all critical and Private Pay clients
• Advise clients or customers
• Answer customer or public inquiries
• Call on customers to solicit new business
• Conduct or attend staff meetings
• Consult with customers concerning needs
• Investigate customer complaints
• Maintain records, reports, or files
• Make decisions
• Obtain information from clients, customers, or patients
• Oversee execution of organizational or program policies
• Prepare reports for management
• Record client's personal data
• Schedule meetings or appointments
• Take messages
• Type letters or correspondence
• Use computers to enter, access or retrieve data
• Use conflict resolution techniques
• Use government regulations
• Use interpersonal communication techniques
• Use interviewing procedures
• Use oral or written communication techniques
• Use secretarial procedures
• Use time management techniques
• Work as a team member
• Assess staff or applicant skill levels
• Discipline staff for infractions of rules or regulations
• Evaluate performance of employees or contract personnel
• Orient new employees

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Home care: 2 years (Required)
• Customer service: 3 years (Required)
• Caregivers: 4 years (Preferred)

Language:

• multiple languages (Preferred)

Work Location: One location

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