Client Care Specialist

We are an elite HVAC and Plumbing company with a progressive mindset. We serve our clients with the mandate that “the customer is always right!” To ask this of our employees, we must deliver the same philosophy…” Our Number One Asset is our employee! Treat them as we expect them to treat our clients!” If you want a career, with the opportunity to advance and enjoy working in a team environment, look no farther. We promote from within without any barrier or prejudices! Our Operations Manager is a female with sixteen years of experience! She started in a Call Center. Our Call Center/Dispatch Manager is a female who started in a Call Center. Our Controller, a female, once was a bookkeeper. WE THRIVE ON DIVERSITY AND LOOK TO FIND THE BEST TALENT TO JOIN OUR TEAM! We reward based on merit and discard any antiquated notions that the Service Industry is a male based domain! We have a Career Path Guide and Tuition Reimbursement to aid in professional development.

What we are offering is a fulltime, 10-6pm M-F career position in the Call Center. You will answer calls, solve issues, and book the Client’s service. You will use the industry leading booking software, Service Titan, to book the call or research the issue to solve. You are the hero providing an essential service to the community. We have never been busier as the health crisis did not slow us down.

Our company’s formula of treating clients and employees as we would personally like to be treated has given us meteoric success. We have grown 400% over the past four years! Our offices, with marble and Oak floors, has the state-of-the-art equipment and design. This is not a dingy looking office nestled away in a dusty warehouse. If you want to grow in your career this is the place for you.

We pay well and offer many opportunities to earn bonuses, and commissions!

Here is what we offer you:

• Health – the best Health Care Insurance in the Industry! What the team does not use (surplus) is returned to us at the end of the year in the form of lower premiums! Various deductibles ($1,000, $3,000 and $5,000 plans) and 100% covered after deductible is met! Aetna insurance accepted at 98% of health care providers and hospitals! THIS IS NOT A HEALTH SAVINGS PLAN! IT IS AETNA, THE LARGEST HEALTH INSURANCE PROVIDER IN THE WORLD. Company contributes 80%! NO HVAC COMPANY CAN BEAT THIS PLAN AND FEW OTHER NON-GOVERNMENT COMPANIES CAN COMPARE!
• Dental Plan with Orthodontics Coverage.
• Vision Plan.
• Short-term Disability.
• Long-term Disability.
• Accidental Death.
• Company paid Life Insurance Plan for you of $10,000.
• Additional Life Insurance for you and your family.
• 401K Retirement Plan with Employer matching of 4% for the first 5% invested by the employee.
• Café 125 Plan for pretax benefits.
• Tuition Reimbursement.
• Seven Paid Holidays.
• Christmas Party.
• Fall Family Event.
• Employee Appreciation Luncheons.
• Commission plans.
• State-of-the-art HVAC Software.
• Cutting Edge Hardware with Multiple Monitors.
• Digital Phone System and Headsets integrated with computer network.
• Many more benefits not mentioned.

What We Are Looking For:

• Great speaking voice. You are the voice of the company! The call must hear your smile!
• Team player attitude. Willingness to work with others to achiever company success.
• Desire to help people.
• Professionalism in representing the company to our clients.
• Someone who is committed to being reliable and a dependable member of team.
• A person who wants to grow and become an intricate member of a business family.

If you have what it takes to change your work satisfaction and engagement levels, and want a career over a job….please contact us immediately!