Job description

Key Responsibilities:

• Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquires about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Requirements:

• High School diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Recommend unvaccinated clients and staff wear masks. Staff with COVID-19 symptoms are tested and required to wear a mask. Currently utilizing a hybrid for curbside protocols for clients. Clients wait in vehicles until called to enter the facility.

Ability to commute/relocate:

• Plattsburgh, NY 12901: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

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