Job description

Client Service Representative

Are you a super friendly and outgoing Client Service Super Star in search of a position with a customer service focused group who takes teamwork to a whole new level? Do you love animals and have an interest in doing all you can to help them live long, healthy lives? If so, this is the position for you!

A busy and successful Veterinary Practice in Calumet City is in search of an enthusiastic and energetic receptionist to join the team. If you have the following qualifications apply today!

Qualifications

• Ensure a positive first impression of the hospital to clients, professionals and other businesses by presenting a professional appearance and attitude, remaining friendly and courteous at all times, and maintaining a clean and organized front desk environment
• Possessing excellent telephone skills and the ability to manage and direct a conversation to schedule appointments
• Answering phones and assisting clients, scheduling appointments, checking clients in and out, collecting payments, assisting with marketing efforts by following up on recommendations discussed during the exam and treatment, reviewing discharge instructions and medications with clients upon departure.
• Assisting staff with recording waits and updating information
• A sincere interest in the veterinary field and a desire to learn as much as possible to best assist clients and pets.

While previous veterinary experience will help you hit the ground running, this position is open to candidates who have not worked in the field prior. The primary job function will be on the Front Desk but you will also get to work alongside our fantastic veterinarians, assisting them in caring for pets in the exam room and treatment areas. An interest in these responsibilities is an absolute must!

What you Should Bring to the Team (Qualifications)

• A High School Diploma
• A minimum of 4 years consistent Customer Service experience or at least two years of some college
• Familiarity with veterinary marketing
• Familiarity with medical and veterinary terminology
• Ability to remain calm and exhibit patience and compassion during emergency and challenging situations
• Excellent communication skills and attention to detail
• Ability to understand and translate Spanish would be considered a plus!
• Strong computer skills; Ability to type a minimum of 35 wpm accurately

Compensation & Benefits

Your superior customer service skills and professionalism will be rewarded with a competitive starting range of $14 to $17 per hour, dependent upon education and/or experience. In addition to competitive pay, other benefits include:

• Flexible Work Schedule
• Continuing Ed
• EOY performance based bonus

Hours & Availability

Candidates available full-time hours are invited to apply. Schedules will be between the hours of:

• Monday and Tuesday from 8am to 6pm
• Wednesdays from 8am to 2pm
• Thursdays and Fridays from 8am to 6pm
• Saturdays from 8am to 1pm

The practice closes from 12pm to 2pm daily, except for Wednesdays.

Your availability should include these hours so you are able to help us take the very best care of patients and their humans!

About Us

Sibley Animal Hospital is a successful and established veterinary hospital offering routine wellness and preventative care as well as emergency services. We take pride in the excellent veterinary care we offer the pets of the Calumet City area.

A full spectrum of care including dentistry, general soft tissue surgery, radiology, ultrasound and thermal imaging, pain management, alternative and integrative therapies (using a variety of Companion Animal equipment, therapeutic ultrasound, and other equipment), nutrition and weight management, and boarding (for our established client’s pets). This allows the Sibley Animal Hospital Care Team to provide the best diagnostics and treatment available to the pets in our care. You will be proud to be part of this compassionate and dedicated team!

How to Apply

Positions with the Sibley Animal Hospital Team don't come along often. Don't miss your chance to join a fantastic team, working to make a difference in the lives of the pets we all love. Apply by submitting your resume through this ad TODAY!

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application Question(s):

• Please explain your experience in Veterinary Marketing:

Experience:

• Veterinary Marketing: 1 year (Required)

Work Location: In person

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