We are seeking an experienced and caring full-time Client Service Representative (CSR) to join our growing team. VCA Animal Care Hospital is a 2 doctor GP (general practice) providing veterinary care for dogs and cats in Plano. We are located on Park Boulevard near Coit Road.

At VCA Animal Care, we recognize the vital role that the Client Service Representative (CSR) is responsible for within our team. The CSR is most often the first touch-point with a client looking for care for their beloved family member. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets. • Scheduling and confirming appointments. • Placing outbound calls to prospective clients. • Presenting and explaining fees, including processing payments as well as assisting with accounts receivable and outstanding invoices for services rendered • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports, and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

VCA Animal Care is committed to diversity, equity, and inclusion. We want to be a place where a diverse mix of talented people want to come, stay and do their best work. We also firmly believe in supporting our associates/team members in the maintenance of a healthy work-life balance. As a part of the VCA family, full-time employees qualify for significant benefits: health insurance, 401K contributions, mental health support, pet care discounts, sick leave, vacation, and short and long term disability.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com