R003371
Northwest Denver Campus

Position Type:
Staff

Scheduled Weekly Hours:
40

Requested Start Date for this Position:
05/19/2023 - 7 days to go

Campus Location:
Northwest Denver Campus

Full-time or Part-time:
Full time

Job Summary:
The Admissions Client Services Associate is responsible for providing superior customer service to prospective, new, current, and returning Regis students. This position provides assistance to students via telephone, chat, text, email, and in-person visits. This Associate partners with all Strategic Enrollment Staff in thoughtful and creative ways to help guide prospects, students, families, and visitors through the admissions onboarding process and directs to the appropriate offices on campus to support and resolve the needs of all inquiries and visitors to campus. The Admissions Client Services Associate helps to remove enrollment barriers so new students are set up for a successful academic journey and continuing students are retained through graduation. Through quality and sincere interactions, the Admissions Client Services Associate provides superior customer service in a high-energy, high-volume, and interactive work environment. This Associate is responsible for overseeing and managing the reception area of the Admissions Office and is responsible for the first impression many visitors experience on campus.

Working at Regis University
As Regis employees, we embrace our Jesuit Catholic values of respect, inclusion and equity, and welcome employees, faculty and students from all faiths and cultures. Together, we perform our duties in alignment with the mission of the University and seek dedicated individuals to contribute to and strengthen that mission and our service to students.

Take a moment to consider our Total Rewards package:

• A generous tuition benefit for employees, spouses, and dependents
• Paid Mission leave to give employees time to volunteer in the community
• Options for flexible work
• Additional time off each year when the University closes for Winter Break
• Medical, dental, and vision insurance

Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application and requested documents by logging into Workday. Click on the Career Worklet and access the internal site.

Major Duties and Responsibilities:

Essential

80% Provide Support and Service to Prospective, New, Current, and Returning Students and Families

• Exemplifies the Regis University mission and all of Strategic Enrollment Management as the Admissions front desk office representative.
  
• In compliance with FERPA guidelines, answers incoming enrollment questions received through calls, and in-person interactions with students and families, and responds to emails and chats; determines students' needs and provides service as appropriate through an immediate solution or transfer to the appropriate person/department.
  
• Maintains an elevated level of general Regis knowledge to guarantee an accurate transfer of knowledge and information to students and campus visitors.
  
• Develops and maintains a basic understanding of university policies, procedures, and requirements, and effectively communicates information as it relates to students' admissions status.
  
• Resolves student problems by clarifying issues, researching, and exploring answers, implementing solutions, escalating unresolved problems to appropriate staff/departments as needed, and following up to ensure the resolution of each issue.
  
• Provide a trusting environment in which students can share aspirations, concerns, and interests.
  
• Work collaboratively with other departments and services across the university to understand processes, systems, and services and to resolve student issues.
  
• Track student concerns to determine if barriers are representative of trends that should be addressed by the university or whether they represent challenges unique to a particular student. Recommend policies and develop practices to eliminate barriers that are problematic to multiple students.
  
• Facilitate awareness and connect students to general information and support services (tutoring, learning resources, extracurricular opportunities, career support, workshops, etc.)
  

• Serve as a point of contact, in collaboration with Admissions Counselors, Events team, and Leadership for new student onboarding.

15% Office Management

• Serves as liaison to Physical Plant and Ricoh, managing office needs and work orders.
  
• Anticipates and initiates actions regarding daily office operations; aids in the identification, development, communication, and implementation of policies and procedures to improve office functions.
  
• Receive and reply to incoming and outgoing calls and provide directory information for inquiries while transferring calls appropriately.
  
• Manages office supply purchases and inventory.

5% Other duties as assigned

MINIMUM REQUIREMENTS:

Education:

• 2 - 3 years of work experience in a college/university setting as a student employee or graduate assistant or 2 - 3 years as a full-time employee with customer service responsibilities.
  
  

To view our Benefits Guide use either the link or the web address below.

Benefits Guide - Fiscal year 23-24 or

https://www.regis.edu/_documents/about/offices-and-services/human-resources/regis-university-employee-benefits-guide.pdf

Pay Rate:
$18.00 / hour with qualifications.

To apply, visit https://regis.wd5.myworkdayjobs.com/en-US/RegisUniversity/job/Northwest-Denver-Campus/Client-Services-Associate-Admissions_R003371 .

Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools. Inspired by St. Ignatius Loyola, the mission of Regis University is to educate men and women of all ages to make a positive impact in a rapidly-changing global society. We encourage our students to seek truth, live purposeful lives, and continually examine and attempt to answer the question: "How ought we to live?" Regis University's Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.

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