Job description
Overview:
Qualifications:
Our extensive benefits package includes:
For information about our Employee Privacy Policy, please see here
#LI-REMOTE
The Client Success Agent is focused on providing exceptional voice support for our clients who are enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief.
Base
plus
monthly performance-based bonuses.
This position has an expected start date of 02/13/2023. T
his is a full-time remote role (40hrs/week) 10 AM – 8 PM EST local time. We are currently hiring for positions in Texas, Arizona, Georgia, Utah, Pennsylvania, New Hampshire, New York, Florida, Virginia, Tennessee, South Carolina, & Maryland.
Responsibilities:
- Utilize client relationship management software (Salesforce) to facilitate the process of responding to customer calls and addressing customer concerns
- Resolve client inquiries, complex scenarios and concerns with confidence, relationship building and listening skills
- Support the clients with empathy, understanding, and subject matter knowledge
- Document client discussions clearly and concisely
- Present settlement proposals to clients for approval
- Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience
- Responsible for guiding the client’s discussions with next steps to progress towards their financial goals
- If required, escalate and direct clients to managers, team leads, and other departments as needed
Qualifications:
- High school diploma/GED required; College degree preferred
- 2+ years of experience working in a relationship-based support role
- 2+ years of Customer Service experience
- Experience within a financial or banking organization preferred
- Excellent interpersonal communication skills, both verbal and written
- Strong critical thinking and problem-solving abilities
- Strong organizational and multi-tasking skills using multiple systems and tools, with an acute attention to detail
- Ability to remain professional, confident and patient when faced with complex problems
- Proficient in Microsoft Excel and Office
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 10 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
#LI-REMOTE
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