Clinic Manager - Front Office Coordinator
Full Time
Sammamish, WA 98074
Posted
Job description
IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FULL TIME FRONT OFFICE TEAM MEMBER FOR OUR BEAUTIFUL CLINIC IN SAMMAMISH, WA. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES!
YOUR BEST SELF.
IRG Physical & Hand Therapy invites you to come and thrive with us. Do you want to work for a locally owned, financially stable, independent organization? Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to the Sammamish community?
If so, we want to talk to you.
WHO WE ARE:
IRG Physical & Hand Therapy is the premier provider of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. IRG is a company that provides a fun, dynamic, and supportive environment for patients and employees.
- 100% independently owned and operated - no big national corporation in charge of the decisions that impact your patient care
- Human connection and community involvement is just as important to us as patient care - we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
- Extensive mentorship, professional development ladders, resources, training and education so you can advance your skills and plan a path for your future - IRG encourages and supports development through specialty training, and ongoing con-ed opportunities for all positions! Some of our former front office coordinators have grown professionally to other roles in our company such as: Clinic Manager, Insurance Verification Specialist, Accounts Receivable Specialist, Program Managers, Director of Business Operations, and even Chief Operating Officer.
- Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the skills you many not have learned in school.
- Full administrative team that is local and responsive - so you can focus on what matters, the patients and your community.
THE POSITION:
Our Clinic Managers and Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.
WHO YOU ARE:
- You love people and thrive on establishing meaningful connections
- You enjoy working in a fast paced and FUN environment
- You enjoy the challenge of having something new come your way each and every day
- You are self-motivated, a go-getter, and a self starter
- You have a positive attitude and a professional appearance
- You exhibit the ability to multitask without being overwhelmed
- You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
- You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)
QUALIFICATIONS/REQUIREMENTS:
- High school diploma (Bachelors degree in related field preferred)
- 2+ years of experience in a customer facing position
- Knowledge of basic insurance and medical terminology
- Knowledge and adherence to HIPAA laws and compliance regulations
- Fully vaccinated against COVID-19
PHYSICAL DEMANDS/WORKING CONDITIONS:
- Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
- Required to work at an IRG facility and be responsible for your own transportation to and from work site.
- Potential exposure to virus, disease, and infections from patients in the working environment.
- Ability to perform custodial duties using medical grade cleaning products
- Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
OUR VISION: Empowering all with a passion and purpose to become their best self.
OUR MISSION: IRG is committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results.
OUR VALUES: Integrity, Positivity, Innovation, Accountability and Proficiency
DISCOVER WHAT SETS IRG APART: www.irgpt.com
OTHER OPEN POSITIONS: www.irgpt.com/careers
IRG on YOUTUBE: www.youtube.com/cIRGPT/featured
IRG is an equal opportunity employer.
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