Clinic Service Representative

Full Time
Milwaukee, WI
Posted
Job description
At GI Associates we are here for our patients.

GI Associates is the largest gastrointestinal specialist private practice in Wisconsin. We are offering various positions across our multiple locations. Our positions come with an amazing benefits package that includes medical, dental, vision, short and long term disability, PTO, Retirement (7% paid by GI Associates) , 401k plans, flexible spending, basic and supplemental life insurance, paid anniversary day and more! We enjoy a healthy work-life-balance, as our offices are open from Monday to Friday. We pride ourselves for our ability to work as team at all levels of our organization and we have a high potential for mobility with in our organization. We value longevity and encourage our employees to seek out educational opportunities to better themselves and their careers; we want you to grow with us.

Job summary

The Clinic Service Representative (CSR) is responsible for direct and indirect patient care under the direction of the Physician, Mid-level, Physician’s Practice Representative (PPR), Assistant Clinical Manager, Clinical Manager and/or Director of Clinical Services. The CSR will maintain an efficient and effective workflow while ensuring that patients receive the highest quality care.

Summary of essential job functions

  • Prepares EMR for office hours and procedures as needed
  • Rooms patients and obtains vital signs, chief complaints, updates medication list, and obtains/processes patient photo when needed
  • Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location
  • Conducts patient education (i.e.handouts, etc.)
  • Travels to off-site locations
  • Utilizes PMS,EMR, EPIC appropriately and efficiently
  • Maintains a high level of confidentiality
  • Maintains clean and organized work station and nurses station during/at completion of office hours
  • Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.
  • Notifies pre-certification department of scheduled procedures
  • Answers and follows up on patient phone calls in a timely fashion
  • Maintains medication closets by stocking medications in an organized and retrievable manner when needed
  • Assists with Patient Walk-ins as needed
  • Assist with CRH Hemorrhoidal banding procedure in the office as needed
  • Facilitates harmonious work environment, whereby treating all co-workers with respect and dignity
  • Maintains a safe work environment
  • All other duties as assigned

Minimum requirements

  • High School diploma or equivalent required
  • BLS Certification Required

Desired Qualifications

  • Completion of a Medical Assistant program preferred
  • One year of healthcare experience preferred/Medical Terminology preferred
  • Previous Medical Scheduling Experience helpful
  • Knowledge of SDS and Blood-Borne Pathogens
  • Knowledge of Emergency Plan and OSHA Standards

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