Hennepin Healthcare has an opening for a full-time Clinic RN Supervisor to work at our Specialty Clinic in downtown Minneapolis.

SUMMARY

Within the context of the Hennepin County Medical Center Patient and Family - Centered Care (PFCC) Practice Model, and under general direction, the Ambulatory Nursing Supervisor performs work of considerable difficulty in planning, organizing, coordinating, evaluating and directing nursing and clinical activities in the ambulatory clinics and telehealth nursing areas. The Ambulatory Clinic Nursing Supervisor provides leadership, implements the vision, mission, core values, evidence based practice, and standards of the organization specific to and nursing and clinical care done within the clinic.

RESPONSIBILITIES:

Responsible for management of daily clinical operations in the ambulatory clinical care setting to include designing, implementing, and maintaining clinical services assuring competency of staff while promoting efficient patient flow

• Assures clinical staff is qualified and competent through the following job components:
  • Reviews and establishes clinical staffing needs, completes necessary staffing request forms, reviews applicant paperwork and conducts interviews
  • In conjunction with the ambulatory education coordinators consults on curriculum and conducts specific employee orientation for clinical staff
  • Completes clinical staff performance reviews per organizational guidelines
  • Provides on-going monitoring and verification of clinical employee competencies
  • If individual or clinical competency deficits are identified connects with clinical educators to develop, implement and evaluate a training plan to meet identified area of deficit (can be both clinic wide or individual)
  • Directs/supports compliance to regulatory and best practice standards, both in both the clinical specific and organizational areas
  • Audits and monitors clinical competency through independent and organizational driven tools and plans
• Knowledgeable and competent in the role of the clinical staff, able to competently fill in if needed in clinical roles to maintain patient safety and clinical staffing needs on an occasional basis
• Ensures a safe environment for patients, visitors, and staff, and maintains compliance with all safety requirements impacting areas of responsibility
• Constantly determines and justifies daily and on-going clinical staffing needs
• Develops, leads, and maintains the clinical components of the Excellence Council to address and resolve clinical related issues and promote highest level of clinical practice for patient care and safety for all members of the clinical team with in the scope of licensure (RN, MA, LPN)
• Works collaboratively with clinical staff to promote and improve and optimized, efficient, and effective clinical operations
• Promotes a congenial work environment among staff based on mutual respect
• Establishes and monitors clinical performance/ quality improvement activities in the practice to comply with organizational expectations for providing effective, efficient, patient-centered care
• Engages clinical staff in monitoring clinical skills, actions, and tasks and facilitates staff selection of appropriate indicators
• Demonstrates and fosters good customer service skills to promote optimal patient satisfaction.
• Maintains clinical knowledge base, monitors, evaluates, and if indicated leads clinic and organizational change to update processes and care to meet ever changing best practice guidelines
• Assists Clinic Manager in preparation of budget to ensure from a clinical perspective appropriate fiscal and human resource are allocated and appropriately used to support safe patient care with in the best practice guidelines
• Assures on-going clinical compliance with accreditation, credentialing, regulatory and professional standards, as well as HCMC policies and procedures impacting the clinical area
• Other functions as assigned

Communication:

• Maintains effective working relations through strong communication skills up, down and across the organization
• Meets with entire staff on a frequent basis, to do the following:
  • Disseminate information
  • Give employees opportunity for input and problem solving
  • Focus on actions taken in such meetings
  • Follows-up with e-mail, department newsletter, postings of important information
• Works closely with Medical Director and encourages and fosters participation of all physicians in running an efficient and effective clinic operation

Fiscal Management:

• Assists Clinic Manger in developing and managing the clinical components of the budget
• Monitors staff use of overtime and develops suggested plan of correction of appropriate

QUALIFICATIONS

Minimum Qualifications:

Knowledge/ Skills/ Abilities:

• Skilled in overseeing the efforts of individuals within the department
• Ability to effectively involve department staff in the application of quality measurement and improvement tools
• Skilled in fostering a positive workplace culture and building inclusive workplace teams
• Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes
• Capable of assisting managers with decisions and activities Effective use of all Windows-based applications such as Word, Excel and Power Point
• Ability to appropriately prioritize and carry-out work
• Ability to comfortably and effectively facilitate meetings and feedback sessions