Job description

Clinical and Research Outreach Liaison

About FAIR Health

FAIR Health is a national, independent nonprofit organization, incorporated under New York law and qualifying as a public charity under section 501(c)(3) of the Internal Revenue Code. Established in 2009 to bring transparency, integrity, reliability and accessibility to healthcare costs for all healthcare stakeholders, FAIR Health houses the nation’s largest collection of private healthcare claims data: over 40 billion private insurance claim records contributed by over 70 payors and administrators nationwide. FAIR Health’s evidence-based programs disseminate pertinent healthcare cost and utilization information to all stakeholders.

FAIR Health’s grant-funded programs seek to promote health insurance literacy, consumer engagement and the inclusion of cost information in tools that facilitate shared decision making—the discussion between patients and/or caregivers and healthcare providers to decide on care, balancing clinical evidence with patients’ preferences and values. These initiatives have informed the continual enhancement of our free, award-winning consumer site in English (as fairhealthconsumer.org) and Spanish (as fairhealthconsumidor.org), used by thousands of patients per week to estimate out-of-pocket medical and dental costs and learn health insurance basics. The site has been recognized by the White House Summit on Smart Disclosure, the Agency for Healthcare Research and Quality, URAC and the eHealthcare Leadership Awards.

Thanks to the generous support of foundations and other organizations, FAIR Health has expanded its consumer-oriented efforts through projects that seek to equip consumers with tools and resources to navigate the healthcare system and make informed healthcare decisions. Projectshave also involved the development and dissemination of shared decision-making toolsthat combine clinical options and cost information for palliative care scenarios, preference-sensitive conditions that disproportionately affect people of color and serious conditions affecting older adults (65 and older). FAIR Health offers a dedicated sectionfor tools, educational content and resources for older adults and family caregivers on the FAIR Health Consumer website.

Summary of Position

The Clinical and Research Outreach Liaison (Liaison) will initially be involved in a multiyear, grant-funded initiative to improve healthcare engagement and decision making for older adults with serious illnesses and family caregivers. Specifically, the Liaison will play a key role in collaborating with staff at age-friendly health system sites to pilot and test shared decision-making tools (combining both clinical and cost information) and other healthcare tools at clinical points of care. The Liaison will work directly with clinical (e.g., nurses, physicians, physical therapists, clinical social workers) and administrative staff at age-friendly health system sites, hospitals, community health centers, community organizations, area agencies, advocacies and so forth, to support them in piloting FAIR Health’s tools and resources for older adultsat the point of care, e.g., during clinical appointments.

Both during and after the grant period, the Liaison will work on other initiatives related to FAIR Health’s grants and consumer education program.

Primary Responsibilities

• Research and proactively conduct outreach to potential collaborators, e.g., clinical sites nationwide, especially those that provide care for older adults (age-friendly care)
• Establish, promote and maintain collaborative relationships with clinical and administrative staff at clinical sites nationwide
• Manage clinical sites’ contract requirements in collaboration with grant-funded requirements, working with grants, marketing, accounting and legal departments
• Participate in brainstorming sessions with executive leadership, grants, web and marketing teams
• Conduct training for providers and administrative staff at clinical sites on how to use shared decision-making and healthcare engagement tools for use with older patients and family caregivers
• Coordinate development and distribution of educational and promotional packets and toolkits
• Collect feedback from clinical sites and communicate it to executive leadership, marketing, grants and web teams
• Develop and present webinar sessions about the tools to clinical collaborators
• Observe information security policies and HIPAA guidelines of conduct to assure the privacy and security of nonpublic information

Knowledge and Skill Requirements

• Master’s degree or equivalent experience – Nursing, Public Health, Implementation Science, Clinical Research or Policy degree preferred
• 5+ years’ experience in clinical settings, health insurance or policy industries; familiarity with quality measurement and metrics a plus
• Strong verbal and written communications skills, including presentation skills
• Ability to work collaboratively with employees within the grants function and across functions, including communications, marketing, legal and web products
• Resourceful problem-solver who independently translates high-level goals into actionable plans and results
• Ability to work in a quickly changing environment with a strong sense of responsive, creative and results-driven, team-oriented environment
• Ability to work remotely. This position may require some in-person office meetings and travel (reimbursed) to clinical sites.

Interested candidates should submit their resume here.

Salary is commensurate with experience in the range of $80,000-$95,000.00 annually.

FAIR Health, Inc., is an equal opportunity employer and is an E-Verify participant.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your desired salary? Please provide a range.
• How much notice (if any) do you need to provide to your current employer?

Work Location: Remote

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