Job description

Requisition #: 623564
Location: Johns Hopkins Hospital, Baltimore, MD 21201
Category: Clerical and Administrative Support
Schedule: Rotating Shift

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

Position Summary:
Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Critical to this position is the ability to understand and navigate healthcare technology databases in order to make appropriate decisions regarding claims, patient records, and provide data, and/or financial determinations. The Customer Service Coordinator must possess the ability analyze customer accounts accordingly and provide an accurate explanation of account balances billed to patient. Position requires the
ability to evaluate and secure appropriate financial resources to maximize reimbursement to Health System.
The Customer Service Coordinator must have knowledge of billing and collection guidelines related to all third party regulations as well as Johns Hopkins Medicine Managed Care contracts. This position requires patient, family, employer, and insurance contact; therefore, excellent telephone and customer service skills required.
The Customer Service Coordinator works as team member and positively accepts change throughout the Health System while establishing relationships at all facilities and be familiar with each institution's computer environment and payer contracts as needed.

Education:
High school diploma or equivalent.

Required Work Experience:
1-2 years of call center or health care experience.

Knowledge, Skills and Abilities:
Requires adequate math skills.
Requires knowledge of the Maryland reimbursement and regulatory environment so as to ensure compliance with State regulations regarding patient and insurance billing issues.
Some knowledge of medical terminology, in addition to ICD-9 and CPT codes.
Knowledge of the Johns Hopkins Health System or other Healthcare related policies and procedures, preferred.
Work requires moderate level of customer responsiveness with some telephonic experience.
Knowledge of medical terminology and medical coding.
Comprehension of the Johns Hopkins Health System or other Healthcare related policies and procedures, preferred.
Requires knowledge of accounting principles that directly impact the accounts receivable, including debit and credit transactions; charge transfers; contractual allowances and adjustments.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Apply
To apply, visit https://jobs.hopkinsmedicine.org/job/clinical-customer-service-representative-zayed-5w-ccu-clerical-and-administrative-support-us-md-baltimore-johns-hop-623564-80c91/

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