Description:

This position is essentially early out billing for our large customers who aren't ready to send bills straight to collections quite yet.

This position is taking 20-30 inbound calls on a busy day, helping set up payment plans for members to pay down bills before they would need to officially get sent to collections. The goal of this collections representative is to help with the early part of the billing process (whether that is taking full payments or it's setting up payment plans). It is the softest form of "collections" it gets. There will occasionally be outbound calls to customers who have bills due, but there will be more inbound calls than anything, and outbound calls are "warm" and only necessary when inbound calls slow down from a volume standpoint.

Additional Skills & Qualifications:

• Is comfortable using dual monitors and multi-tasking (talking up on the phone and taking notes in internal systems at the same time)
• Needs to have strong attendance, and punctuality.
• One year customer service experience
• Call center experience preferred but not required

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.