Job description
Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.
Job Summary
The Collection Administrator is responsible for all aspects of Accounts Receivable. This includes processing and monitoring accounts receivable receipts, ensuring accurate recording and reconciliation. The Collection Administrator is responsible for reviewing account for disconnections and account changes. Providing these services in an effective and efficient manner will ensure that accounts receivables are accurate.
Principal Responsibilities
Research unidentified payments and apply payments to the proper customer accounts daily.
Review and process bankrupt form received and final bill accounts, send updated letter pertaining to post-bankruptcy new account #.
Process “Insufficient Funds” (NSF) checks from various banks Kubra,
Monthly meeting with Accounting to review bank reconciliation and researching to clear up outstanding reconciliation items.
Research high balance credits on customer accounts to verify payments are posted correctly. Call customer to verify the over payment and determine if refund is required.
Assist in reconciling cash differences between banks deposit and incoming payment files posted to the customer accounts. Report differences to Accounting team.
Follow up with various Payment vendors if payment files are missing or out of balance.
Refund payments that have not been identified posted to Invalid Cash Account.
Void 3rd party refund payments and Escheat to the appropriate States (CT, MA & NH)
Generate letters advising customers to update their payment information with their financial institution for pay-by-phone or on-line payments that do not automatically post to customer accounts.
Post cash payments and miscellaneous checks that cannot be processed by Lockbox.
Research missing payments and follow-up with Customer or Reps with outcome.
Other duties as requested or required.
Preferred Requirements
- Strong organizational, analytical and communication skills
- Knowledge of bankruptcy laws
- Knowledge of Account Receivable and Account Payable processes
- SAP experience would be a plus
- Microsoft Excel and Word
- Ability to work independently
Education/Certifications
An Associates Degree is required.
Salary
This job is classified as a non-exempt role with a weekly range of $920.90 - $1,123.00.
After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).
Aquarion requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Aquarion’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Aquarion does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.
Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.
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