Community Services Coordinator

Full Time
Mission Viejo, CA
Posted
Job description
Description

COMMUNITY SERVICES COORDINATOR
$25.79 - $37.06 per hour

APPLY BY: 3:00 P.M., FRIDAY, JANUARY 6, 2023

The City of Mission Viejo is seeking an experienced and motivated professional to join our team as our next full-time Community Services Coordinator.

Currently, there is one (1) full-time vacancy scheduled to work Tuesday through Friday from 12:00 p.m. to 8:00 p.m. and Saturday from 11:00 a.m. to 7:00 p.m. in the Recreation & Community Services Department assigned to the Sierra Recreation & Fitness Center. The schedule and assignment may vary depending on the needs of the City including some evenings, weekends, and special events. This is an FLSA exempt position.

The first round of Zoom interviews are tentatively scheduled for the week of January 16, 2023. Only one date will be available for an applicant to attend. The City will not accommodate applicant scheduling requests for alternative dates.

Why join Mission Viejo RECREATION?
  • Opportunity to make a difference in the lives of community youth, adults and older adults
  • Assist local agencies that serve those in need.
  • Develop programs that promote health, wellness, and learn about how health can be improved through physical activities indoors and outdoors.
  • Understand the interrelationships and importance of the social, political, and economic dimensions of our community.
  • Advocate for access to recreation programs and facilities for persons of all abilities.
  • Acquire knowledge and skills in the areas of leadership, programming, problem-solving, technology, resource development, and more.
  • Support department wide special events such as summer concerts, holiday events and golf tournaments.

IDEAL CANDIDATE
  • Experience developing and implementing recreation and aquatics classes and events at a municipal center;
  • Knowledge of recreation, cultural, and social needs of the community;
  • Someone whose mission is to provide the highest level of customer service;
  • Someone who has a current Lifeguard Instructor certification;
  • Flexible self-starter who is enthusiastic, eager to learn, and works independently with minimal supervision;
  • Extensive experience operating software applications such as Word, Excel, Outlook, Publisher, and PerfectMind, or a similar Recreation based software program, and has the ability to easily learn and use new technology.

Examples of Important and Essential Duties

SOME KEY RESPONSIBILITIES INCLUDE

  • Serving as a Lifeguard during breaks and as-needed to maintain facility operations.
  • Coordinates and supervises the activities at swimming pools and other recreation facilities; ensures that sites are maintained in a clean, safe, orderly and secure condition.
  • Plan, supervise, coordinate, review and evaluate a variety of recreation and aquatics programs and activities and a variety of special community and fund-raising events at the Sierra Recreation & Fitness Center.
  • Maintain an inventory of necessary recreation, maintenance and aquatics supplies and equipment and make approved purchases as needed.
  • Assist with production of and plans for program-specific services, guidelines, publicity and activities; evaluate program effectiveness and suggest improvements.
  • Research, prepare, and evaluate various narrative statistical reports, spreadsheets, publicity material, forms, correspondence, memoranda, lists, rosters, and schedules.
  • Coordinate, schedule, and develop monthly calendar of activities and special events; develop prepare, and distribute program and event publicity, including flyers, brochures and pamphlets.
  • Compile and evaluate program/service participation data; conduct customer satisfaction and participation surveys.
  • Conduct research on various recreation and aquatics program related topics and identify how to improve and enhance assigned recreation and aquatics programs.
  • Provide lead supervision over full-time, part-time, evening, and weekend staff, including scheduling and making work assignments.
  • Supervise, train, motivate, and evaluate assigned staff and/or volunteers.
  • Coordinate first aid, CPR and other safety training for Recreation and other City staff; provides training to the public, as assigned.
  • Handles medical emergencies and injuries; provides first aid and/or adult and child cardiopulmonary resuscitation; contact police, fire and emergency medical services as required.
Applicants are encouraged to review the entire Community Services Coordinator job description by visiting the City’s website at https://cityofmissionviejo.org .

Job Related and Essential Qualifications

Knowledge of:
  • Recreation, cultural and social needs of the community.
  • Principles, practices and service delivery needs related to the program area(s) to which assigned.
  • Procedures for planning, implementing and maintaining a variety of recreation and leisure activities and programs through community participation.
  • Applicable regulations and rules related to the program area(s) and facilities to which assigned.
  • Principles and practices of program administration, including budgeting, purchasing and personnel management.
  • Recreation site management, including coordination with special instructors and concessionaires.
  • Safety principles and practices, including first aid and adult and child cardiopulmonary resuscitation.
  • Standard office practices and procedures, including the use of standard office equipment, record keeping, business mathematics and basic computer applications related to the work.
  • Computer applications related to the work, including word processing, spreadsheet and database applications.
  • Records management principles and practices.
  • Techniques of dealing with individuals of various ages and from various socio-economic groups and for effectively representing the City in contacts with users and the community.
  • Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.
  • Safe driving principles and practices.
  • Safe work practices.
When responsibilities include program development, knowledge of:
  • Principles and practices of recreation program development, implementation, review and evaluation.
When responsibilities include supervision of staff, knowledge of:
  • Principles and practices of employee and volunteer supervision, including work planning, assignment, direction, review and training.
Skill in:
  • Planning, supervising, coordinating, reviewing and evaluating a recreation program.
  • Interpreting, applying and explaining policies, procedures and regulations.
  • Handling medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation.
  • Maintaining facilities and equipment in a clean, safe and secure manner.
  • Using English effectively to communicate in person, over the telephone and in writing.
  • Using tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.
  • Operating modern office equipment including computer equipment and specialized software applications programs.
  • Operating a motor vehicle safely.
  • Operation of audio and sound equipment used in City facilities.
  • Proper pool maintenance procedures and practices (at Recreation Centers).
  • Red Cross (or equivalent) Lifeguard Instructor certification required for Coordinators assigned to a facility with a swimming pool.
When responsibilities include supervision of staff, skill in:
  • Planning, scheduling, assigning, directing and reviewing the work of staff and volunteers.
When responsibilities include significant administrative duties, skill in:
  • Recommending and administering program and project budgets after approval.
  • Preparing clear and concise reports, correspondence and other written materials.

Experience and Training and License/Certificate

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or university with major course work in recreation, human services, physical education or a related field and two (2) years of experience with a minimum of one (1) year in a lead role.
License:

Must possess and maintain a valid Class C California driver’s license and a satisfactory driving record. Must possess or obtain prior to completion of the probationary period First Aid , Automated External Defibrillator (AED), and Infant, Child and Adult Cardiopulmonary Resuscitation (CPR) Certificates and Title 22 and Lifeguard Certifications.


Benefits Overview
The following description is a general overview of the benefits provided to City of Mission Viejo benefit eligible employees. For specific details, please review the Human Resources Policies, Management and Budget Policies, Administrative Regulations, and official plan documents, or contact the Human Resources office at 949.470.3060.

Employees of the City are currently covered under the California Public Employees' Retirement System (CalPERS). While the City does not participate in the Social Security System, federal mandate requires new employees to contribute 1.45% of wages to Medicare insurance coverage.

Retirement

Employees Hired On or After January 1, 2013, Who Are CalPERS Members –

A CalPERS member hired by the City of Mission Viejo within less than a six (6) month break in CalPERS covered service, will participate in the 2% at 60 formula, three-year final compensation, and 1959 survivor benefit. Employees are required to contribute the full 7% member contribution, plus an additional 1.5% towards the employer rate.

A CalPERS member hired by the City of Mission Viejo with a six (6) month or more break in CalPERS covered service, will participate in the 2% at 62 formula, three-year final compensation, and 1959 survivor benefit. The employee pays the full member contribution, which is variable. The contribution rate for new members is 50% of the normal cost rate which is subject to change. The current member contribution is 7.0%. Employees also contribute 1.5% towards the employer rate.

Employees Hired On or After January 1, 2013, Who Are Not CalPERS Members –

Employees hired on or after January 1, 2013, will participate in the 2% at 62 formula, three-year final compensation, and 1959 survivor benefit. The employee pays the full member contribution, which is variable. The contribution rate for new members is 50% of the normal cost rate which is subject to change. The current member contribution is 7.0%. Employees also contribute 1.5% towards the employer rate.

Employer's Contribution Rate –

Beginning July 1, 2021, the employer's normal cost contribution rate is 9.82%, which reflects the employee pick-up of 1.5% of the employer rate.


Retiree Benefits

Employees Hired On or After December 2, 2006 –

The City's Supplemental Health Account for Retired Employees (SHARE) Plan is a defined contribution health reimbursement plan, which is intended to help employees offset post-retirement healthcare costs by allowing employees to contribute pre-tax dollars from their current wages with an additional contribution from the City, into an account that can be accessed upon retirement. To be eligible for the full benefits of the SHARE Plan, an employee must reach age 55 with a total of 15 years of service with the City of Mission Viejo.

The Plan requires mandatory contributions from both the employee and the City. Contributions to the Plan will commence for an employee beginning with the first pay period that occurs after the eligible employee's completion of one year of service with the City. Eligible employees will be required to contribute 1.5% of their salary. Deductions will be pre-tax and will be taken from each paycheck.

Starting the same date, the City contribution will be $100 per month ($50 per pay period for 24 pay periods) for full-time employees, $75 per month ($37.50 per pay period for 24 pay periods) for full-time equivalents of .750 to .999, and $50 per month ($25 per pay period for 24 pay periods) for full-time equivalents of .500 to .749, after the completion of the waiting period. This program is administered by ICMA-RC.

Payday
The City issues paychecks on a biweekly basis (see Payroll Calendar), every other Friday. Benefits are deducted from paychecks twice a month.

Holidays
The City observes ten (10) paid holidays, including a Winter Closure at City Hall and the Corporation Yard between December 26th and December 31st. Employees also have one (1) floating holiday per year, which is credited annually on January 1st (on the employee's hire date in the first year) and cannot be carried-over.

Comprehensive Annual Leave
Provides employees with paid time off for rest and relaxation, personal or family illness, bereavement, and personal business. For non-exempt classifications, 19 days annual accrual during the first year, increasing to 30 days beginning in year ten, prorated based on the full-time equivalent for all part-time positions. For exempt classifications, 24 days annual accrual during the first year, increasing to 35 days beginning in year ten, prorated based on the full-time equivalent for all part-time positions.

Jury Duty Leave
Employees are granted up to 30 paid days for jury service.

Cafeteria Plan
The City offers a "cafeteria style" flexible benefits plan, with a fixed monthly contribution provided by the City for all regular and probationary full-time and part-time employees. The benefits plan is covered under Section 125 of the Internal Revenue Code allowing employees to pay monthly benefit premiums on a pre-tax basis. Benefit coverage begins the first day of the month following thirty-days (30) of continuous regular employment.

Medical Insurance
The City contracts with CalPERS to offer medical insurance to employees, plus their qualified dependents. Employees are required to participate in the City group medical plan.

Dental Insurance
The City contracts with Delta dental for dental coverage for employees, plus their qualified dependents. There is a choice among two plans, Delta PPO and Delta Care PMI.

Vision
The City contracts with Vision Service Plan (VSP) for vision coverage for employees, plus their qualified dependents.

Life Insurance
The City contracts with Voya to provide term life insurance for employees in an amount equal to two (2) times the employee's annual salary to a maximum of $300,000. The City pays the full cost of the monthly premium. If you need more than the Basic Life insurance the City provides, you may purchase additional coverage by enrolling in the Supplemental Term Life (STL) and AD&D insurance programs.

Short and Long Term Disability
The City contracts with Voya to provide both short and long-term disability insurance coverage to the employee, in a benefit amount up to 66% of the employee's salary. The City pays the full cost of the monthly premium.

Flexible Spending Account
You can set up one Flexible Spending Account (FSA) for health care expenses and another to pay for the cost of caring for your dependents while you are at work. The Health Care Spending Account is a tax-free way to pay any qualified out-of-pocket expenses associated with medical, dental, and vision care for yourself and any family members who are legal dependents. You may contribute between $180 and $2,500, pre-tax, annually to this account. The Dependent Care Spending Account allows you to pay for child or elder care expenses on a tax-free basis. You may contribute between $300 and $5,000 annually towards this account. Both types of accounts are administered through Wex Benefits.

Employee Assistantance Program
The City contracts with MHN to provide short term counseling benefits, as well as life management services and referrals, to employees, their dependents, and any other members within their household. The City pays the full cost of the monthly premium.

Deferred Compensation
A voluntary deferred compensation plan is available through Nationwide. The City matches contributions up to $150 per month.

College Savings Plan
The City offers payroll deductions to a qualified 529 plan. This voluntary ScholarShare fund, managed by ScholarShare, is a flexible college savings program that helps make saving for a child's higher education easier.

Wellness Program
The City offers free membership, with some restrictions, to the City's Recreation and Tennis Centers for employees and their resident family members.

Tuition Reimbursement
Once probation has been successfully completed, the City offers tuition reimbursement to employees for qualified classes and/or programs up to $1,250 per fiscal year, prorated based on the full-time equivalent for all part-time positions. Pre-approval by the employee's supervisor and the City Manager is required.

Technology Loan Program
Once probation has been successfully completed, an interest-free technology loan is available to employees in an amount up to $3,500, prorated based on the full-time equivalent for all part-time positions.

Flexible Workplace Program
The Flexible Workplace Program allows an employee to enter into an agreement to schedule portions of their work week away from their regular worksite. Participating employees wil lwork a full workday, but proram participation allows times and number of hours in the office to be scheduled differently between individual days of the week. The City Manager must approve all Flexible Workplace Program applications. Program participation is a benefit and not an entitlement and is approved on a case-by-case basis.

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