Position Title: Concierge:

Location: Wanship, UT:

Department: Rooms:

FLSA Status: Non-Exempt:

Reports To: Rooms Management:

OVERVIEW:

The Concierge reports directly to the Rooms Management team and is responsible for assisting guests in providing an array of services calculated to make their stay easier and more pleasurable, including dining reservations, winery tour bookings, transportation arrangements, information, and any services that are best suited to the guest’s needs. :

DUTIES AND RESPONSIBILITIES:

Maintain complete knowledge at all times of:

All resort features/services, hours of operation;:

All room types, layout, decor, appointments, and locations;:

All room rates, special packages, and promotions;:

Daily house count and expected arrivals/departures;:

Room availability status for any given day; and:

Scheduled daily group activities:

Review arrivals prior to approaching the Concierge desk and be familiar with all VIP guests, special requirements, and potential problems. :

Meet with departing shift member to ensure follow-through and a seamless handover:

Ensure that all guests receive personal, individual, and professional treatment:

Provide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements, and other points of interest:

Answer department telephones within three rings, using correct greeting and telephone etiquette:

Accommodate all requests for information in a congenial manner:

Work closely with the Front Office and other hotel departments on special requests and amenities:

Coordinate guest history with the Front Office, reservations, housekeeping, and room service:

Develop good relationships with peers in local restaurants and wineries:

Coordinate special attention for birthdays, anniversaries, or special events:

Maintain updated knowledge of the area, its facilities, and points of interest:

Handle guest complaints or problems immediately, ensuring guest satisfaction:

Accurately input guest data into guest history:

Produce weekly Bishop’s Lodge activities information sheet:

Assist in other Front Office operational duties, as needed:

Communicate pertinent guest information to designated departments/personnel:

Plan and coordinate weekly events, restaurant reservations, activity vendor bookings, and any other requests for Guests during their stay.:

Prepare newsletter for Guests:

Must maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments:

QUALIFICATION REQUIREMENTS:

Required:

1-Year minimum as a Front Desk Agent:

Excellent service, etiquette and protocol skills, and knowledge:

Knowledge of the Santa Fe area, its geography, wineries, breweries, restaurants, events, sights and other places of interest.:

Able to work on a flexible schedule, including weekends and holidays, according to department needs:

Have a valid New Mexico alcohol server certification:

Desirable:

Experience at a luxury hospitality property:

Superior professional appearance and manner, good character to work on a fast-paced team:

SKILLS, ATTITUDES, AND BEHAVIORS:

Personal Skills:

Great communication skills:

Confidence and ability to perform under pressure:

Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone:

Ability to provide clear and legible written communication, compute basic mathematical calculations, input and access data in a computer, and prioritize and follow up on work assignments: