Job description

This is the job description for CONCIERGE & CLUB LEVEL STAFF.

Job Title: Concierge
Department: Front Office
Company: Dimension Hospitality
Reports To: Front Office Manager
Supervises: N/A

Job Purpose: To improve guests experience while at the hotel by arranging for specific services and providing needed information.

Job Responsibilities:
1. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment
attractions.
2. Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or
for travel. Supplies guests with travel information, such as transportation rates, routes, and schedules.
3. Reports suspicious behavior of patrons to hotel security personnel.
4. Acts as host for morning coffee service.
5. Assists Administrative Assistant in duties such as authorizing credit applications.
6. Arranges for cleaning, laundering, and repair of guests’ clothing and other items.
7. Handles all V.I.P. requests including ordering of products and turndown service.
8. Arranges for sending and receiving of packages.
9. Takes the initiative to greet guests in a friendly and warm manner.
10. Other duties as assigned.

Job Skills:
1. Carry out specific oral or written instructions, frequently following a simple routine.
2. Perform the same task over and over, frequently in the same way.
3. Assist guests by lifting and carrying guests belongings.

Job Qualifications:
Education: HS Diploma or equivalent
Experience: Previous Guest Service experience preferred
Licenses/Certifications: N/A

Physical Requirements and working conditions:
Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 50 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Outdoor weather conditions
X Stand for long periods of time
X Walk extended distances
X Wet or humid conditions
X Lift/carry 26-50 lbs.
X Able to work overtime and irregular hours

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

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