Concierge Services Representative
Full Time
Mill Creek, WA 98012
Posted
Job description
IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FULL TIME
CONCIERGE SERVICE REPRESENTATIVE FOR OUR NEWEST PATIENT CARE DEPARMENT- IRG CONCIERGE SERVICES. OFFERING WORK/LIFE FLEXIBILITY, STUDENT LOAN ASSISTANCE, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES!
YOUR BEST SELF.
IRG Physical & Hand Therapy invites you to come and thrive with us. Do you want to work for a locally owned, financially stable, independent organization? Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to our PNW communities?
If so, we want to talk to you.
WHO WE ARE:
IRG Physical & Hand Therapy is the premier provider of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. IRG is a company that provides a fun, dynamic, and supportive environment for patients and employees.
- 100% independently owned and operated - no big national corporation in charge of the decisions that impact your patient care
- Human connection and community involvement is just as important to us as patient care - we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
- Extensive mentorship, professional development ladders, resources, training and education so you can advance your skills and plan a path for your future - IRG encourages and supports development through specialty training, and ongoing con-ed opportunities for all positions! This new and expanding department offers lots of opportunity for growth and evolution.
- Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the skills you many not have learned in school.
THE POSITION:
Our Concierge Service Representatives (CSR) are the driving force in the patient experience and the first point of contact for IRG patients. CSRs answer incoming phone calls to address non-medical questions, connect patients to a range of services, process incoming leads through faxed referrals, and schedule patient appointments for IRG/SS clinics. As the newest department of our expanding company, this role centralizes our current communications and patient conversion processes. Therefore, candidates have potential for schedule flexibility to adapt to growth through program launch.
RESPONSIBILITIES:
- Respond to patients via telephone by assessing needs and answering general questions regarding treatment options.
- Obtain patient intake information and schedule new patients then send appropriate patient materials prior to initial appointment.
- Utilize an electronic medical records system to schedule appointments and facilitate communication to and from the clinic staff in accordance with established protocols
- Responsible for handling physician correspondence
- Provide excellent customer service by anticipating patient needs
- Answer multi-line phones and communicating messages
WHO YOU ARE:
- You love people and thrive on establishing meaningful connections through virtual and telephone platforms
- You exhibit the ability to multitask without being overwhelmed
- You are capable of building strong rapport with patients from a variety of backgrounds with empathy and professionalism
- You have excellent verbal and written skills to ensure effective communication with physicians, patients, Front Office Coordinators and other staff.
- You enjoy an independent, digital, self-driven work environment
- You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.)
QUALIFICATIONS/REQUIREMENTS:
- High school diploma (Bachelors degree in related field preferred)
- 2+ years of experience in a customer service position
- Knowledge of basic insurance and medical terminology
- Knowledge and adherence to HIPAA laws and compliance regulations
- Bilingual/multilingual preferred (not required)
PHYSICAL DEMANDS/WORKING CONDITIONS:
- Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
- Required to work at an IRG facility and be responsible for your own transportation to and from work site. Opportunity for this position to grow into a remote availability.
- Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
OUR VISION: Empowering all with a passion and purpose to become their best self.
OUR MISSION: IRG is committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results.
OUR VALUES: Integrity, Positivity, Innovation, Accountability and Proficiency
DISCOVER WHAT SETS IRG APART: www.irgpt.com
OTHER OPEN POSITIONS: www.irgpt.com/careers
IRG on YOUTUBE: www.youtube.com/cIRGPT/featured
IRG is an equal opportunity employer.
offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.