Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

At HP Hood, we celebrate our differences. Our diversity of people, backgrounds, experiences, thoughts and perspectives are fostered to create an inclusive work environment. We are at our best when we respect and value each other – One Team, One Company!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness.

We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discount programs, 401k matches, incentive programs, profit sharing and more.

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat, Hershey’s Milk & Milkshakes and more.

Job Summary:

The role of the Consumer Affairs Associate is to ensure consumers (complaints, compliments, requests for information) are responded to in a timely and professional manner to satisfy consumers and customers (to the extent possible) to protect HP Hood’s reputation. Collaborate with internal teams, to include Quality, Sales, R&D, Operations, Marketing, through CRCS system so product issues and opportunities can be tracked, addressed and reported promptly and accurately.

Essential Duties Responsibilities:

• Respond to phone calls, emails, and mail from customers with questions, comments and concerns about HP Hood and other branded and private label products.
• Process product replacement and reimbursement
• Maintain a strong knowledge of brands, products, including label information, website information approved product descriptions, basic nutrition and ingredients information, as well as company approved policy statements and ongoing branded consumer promotions.
• Understand general quality, safety and nutrition principles to independently resolve or escalate to R&D and/or Quality for further review/information.
• Work collaboratively with Quality Assurance, R&D, Sales, Operations and Public Relations to monitor quality issue trends and respond accordingly.
• Perform other administrative duties as assigned.

Education and Experience:

• High school diploma or equivalent
• 3-5 years’ experience in a consumer affairs or similar telephonic position

Skills and Competencies:

• Excellent communication and interpersonal skills, both oral and written.
• Must be Well- organized with the ability to multi-task, as well as possess strong time management skills.
• Proficient knowledge MS Office platform, specifically MS Word.
• Ability to manage difficult or emotional customers, and provide prompt responses to the needs of all customers.
• Possess the ability to speak clearly and persuasively in all situations, either negative or positive.
• Establishes and maintain effective relationships.
• Generates suggestions for improving work
• Adapts to new technologies; uses technology to increase productivity.

HP Hood is an Equal Opportunity Employer

Female/Minority/Veteran/Disabled

"VERVRAA Federal Contractor"

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)