Job description

CALLING ALL CUSTOMER SERVICE REPRESENTATIVES looking to work in an exciting and fun industry!

We offer competitive hourly rates, a chance to work in a hybrid work environment, a $1,000.00 sign-on bonus (50% paid after 90 days & the other 50% paid after 6 months), benefits effective day 1, and the chance to grow within a great team!

Azamara is seeking passionate, and customer focused Contact Center Representatives to help evolve and propel our team during a time of exciting growth.

ABOUT AZAMARA:

Azamara is a global premium cruise line that inspires curious and passionate travelers to spend more time exploring the world with us on our immersive cruises. We offer our guests a world class experience onboard and while visiting destinations around the world. Our employees enjoy an environment that allows for working hybrid and collaborating in a beautiful office space located in Wichita, KS.

Combine your career goals and sense of adventure by joining our growing organization. Azamara offers a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

WHY YOU SHOULD WORK FOR AZAMARA:

• Be part of a growing and transformative company
• Enjoy a flexible hybrid schedule.
• Work with a multicultural, global team of inspired professionals who believe in:
• CURIOSITY that makes us more open minded, empathetic, better problem solvers, and more self-aware.
• SUSTAINABILITY that supports a world where blue meets green.
• INTEGRITY that drives us to do the right thing even when no one is watching.
• ACCOUNTABILITY that supports empowerment and ownership for results.
• PASSION – it’s part of our DNA!

WHO YOU ARE:

• Engaging, and friendly; a natural relationship builder and organizer.
• You have a good grasp of time management.
• You love what Azamara is about and feel energized talking about our organization and what it has to offer.
• You’re the one knocking on your supervisor’s (virtual) door rather than waiting for help.
• You are a good communicator and a great listener.
• You have a knack for coming up with creative solutions to challenging problems.
• You thrive in a flexible work environment and value the support and companionship that comes from being part of a high-performing team.

WHAT YOU WILL BE DOING: (Job Duties)

This role will service Travel Partners and Direct Guests and provide access to all client service areas within Azamara in a one-stop platform. Agents will serve as liaison between these accounts and Sales and work closely with all areas to assist the account in growing their business with Azamara. Handles inbound and outbound calls, emails, faxes and mail from travel partners and direct guests. Answers general and specific questions regarding product offerings, and policies. It will also support the Sales Managers responsible for working with a varied account base to assist departments in meeting or exceeding corporate growth goals via service support, telephone and electronic sales.

WHAT WE LOOK FOR: (Requirements)

· One to three years sales experience including cold calling is required

· Call Center experience in a travel environment preferred

· Ability to use advanced business and sales knowledge to make decisions

· Use of sound judgment is important

· Proficient in negotiation skills

· Ability to write reports, memos and business correspondence

· Ability to read and comprehend complicated instructions, short correspondence, memos and procedure manuals

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

· Ability to work, interact, and communicate with external/internal customers at all levels

· Ability to build and maintain successful business relationships with the most valued external customers as well as co-workers in order to successfully close business and service customer needs

· Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

· Ability to deal with problems involving several concrete variables in standardized situations. Ability to understand and communication government regulations

· Knowledge of Seaware and Ring Central preferred

Job Type: Full-time

Pay: $17.99 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Wichita, KS 67207: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Wichita, KS 67207

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