Job description

Who we are:

Stevens County Title & Escrow, LLC, is a subsidiary of Vista Title & Escrow, a locally owned and operated title company headquartered in downtown Spokane and committed to offering an unparalleled customer experience. We are a team of professionals that truly care about our team members, customers, and community. Here at SCTE, we take our commitment to providing an unparalleled customer experience to each and every customer seriously, customizing every transaction according to the needs and dynamics of the parties involved. We are thriving and growing in the title and escrow industry for our region and welcome likeminded applicants to consider joining us!

Job Summary:

A successful SCTE Contract Servicing Associate will acclimate well to the efficient, fast-paced, professional, and caring work environment here at Stevens County Title & Escrow and join our mission to provide an unparalleled customer experience to our customers and colleagues. This person will primarily be responsible for the complete processing of accounts from start to finish, which includes setting up new accounts, applying daily mortgage of payments, preparing bank deposits, closing out paid-off accounts, etc. This position requires excellent customer service skills, meticulous handling of payments and report preparations, and thorough attention to detail. Other responsibilities include (but are not limited to):

• Providing support to the Contract Servicing Manager for all activities related to servicing the Contract Collection Accounts
• Answering and responding to customer service calls, emails, mailings, etc.
• Making concentrated efforts to solve customer problems and make sound decisions
• Providing administrative support to carry out all aspects of contract servicing duties
• Providing back-up & coordination to balance workload across the team and coordinate schedules to ensure adequate coverage
• Practicing good judgement and maintaining confidentiality for client information including details of transactions, individual personal information, bank information of all parties, payment histories, delinquency status, and processes, etc.
• Developing and cooperatively seeking to improve the processes and procedures of the contract servicing department to provide an unparalleled customer experience
• Maintaining open lines of communication and good working relationships with the various departments, lenders, and borrowers
• Accurately and timely processing of new accounts, account payoffs, documents, reports, records, and data
• Monitoring and paying time-sensitive property taxes, insurance, HOA assessments, PUD, and related expenses
• Daily and monthly bank reconciliation for all accounts
• Monthly and year-end processing and reporting
• Other duties as assigned

Experience and Qualifications:

• High school diploma
• Experience with mortgage/consumer loan servicing/banking and/or accounting preferred
• Self-starter and works with minimal direction
• Strong and professional verbal, written, and interpersonal skills
• Detail oriented with excellent organizational skills
• Proficient computer skills with demonstrated knowledge of Microsoft Office Suite
• Present a positive and professional appearance and demeanor to employees and customers
• Manage and prioritize work deadlines
• Successfully pass a background and credit check

Job Type

Full-time, hourly, non-exempt. This is a 40 hour per week position, days and hours are Monday – Friday, 8am – 5pm

Wage Range

$17.00 - $21.00

Benefits

• Competitive pay
• Medical, Dental, Vision, Life, and LTD insurance (including company contributions)
• 401(k) (including company contribution)
• Health Savings Account option (including company contribution)
• Flexible Spending Account programs for medical and dependent care
• Company paid holidays
• Paid time off

Assistance for Applicants with Disabilities

Stevens County Title & Escrow is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation to search for a job opening or to submit a resume, please contact us by calling (509) 328-7171.

Equal Employment and Nondiscrimination

At Stevens County Title & Escrow, our commitment to diversity is part of what helps us cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Colville, WA 99114: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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