Job description
HCA Florida Capital Hospital is a fully-accredited healthcare facility with more than 1,100 employees and 500 physicians. A 266-bed, acute-care hospital that offers 24/7 Emergency Services in Leon and Gadsden Counties including a Pediatric ER and an Express Care ER. We also offer a Bariatric Center, Behavioral Health Center, Cancer Center, Chest Pain Center w/PCI, Comprehensive Breast Center, Family Center, Heart & Vascular Center, Orthopedic/Spine Center, Physical Therapy Services, Stroke Center, Surgical Services, Wound Healing Center, Network-of-Care Affiliated Physician Practices, and more.
POSITION SUMMARY:
The purpose of the position is to facilitate and manage front office operations and coordinate customer service through appropriate daily interaction in person, writing, computer communication, and phone skills. Responsible for timely and accurate patient registration. Interviews patient for all pertinent account information and verifies insurance coverage. Ensure that billing for all services provided is accurate, timely and fully documented. . Serve as intermediary between patient care personnel and billing center. Assist reimbursement practices while ensuring compliance with relevant laws, regulations, established company policies and compliance programs.
ESSENTIAL FUNCTIONS:
- Prepares patient registration packets
- Verifies patient insurance
- Obtains authorization for treatment/visit when required
- Provides clinical information to insurance/case manager when required
- Schedules patient's treatment/appointment
- Prepares daily patient record and files patient charges.
- Provides copies of patient visit record to HIMS department
- Maintains census information, keeps department statistical reports
- Assists with patient and physician correspondence
- Answers incoming calls , and takes accurate messages
- Assists with inventories material and supplies.
2. Greets, establishes and maintains therapeutic relationship with patients, explains the activity at the patient's level of understanding.
3. Demonstrates Customer Service principles and behaviors appropriately.
4. Regular, punctual and dependable attendance.
5. Other duties as assigned include assisting the Manager, Nursing Director and Program Director.
Qualifications - External
EDUCATION REQUIRED AND/OR PREFERRED:
- High School Diploma or GED required
- College Graduate preferred
LICENSURE/CERTIFICATION:
- Nonviolent Crisis Intervention (CPI) certification required
o New hire/internal transfer employee must have Nonviolent Crisis Intervention (CPI) by the end of their first week in any Behavioral Health Group department
EXPERIENCE REQUIRED OR PREFERRED:
- One to two years of medical billing and or administrative experience
SKILLS, KNOWLEDGE, AND ABILITIES:
-
Strong customer service skills.
- Ability to follow oral and written instructions
- Strong interpersonal, oral (includes telephone skills) and written communication skills.
- Good organizational skills and an ability to prioritize to meet deadlines.
- Working knowledge of all standard office equipment.
- Ability to use all necessary office equipment, faxes, copiers, etc.
- Required to be proficient in Windows based technologies (ex. Word, Excel).
An EEO/AA Employer M/F/V/D. Tobacco Free Campus
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