About the Opportunity:

At Polk State, our amazing faculty and staff create an inspiring workplace. This career position reports to the Dean, Workforce Education & Economic Development/Director, JDA Center, Lake Wales and is an excellent opportunity within the College. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State!

SOAR, EAGLES!

About the Position:

This career position serves as the primary coordinator of the JDA Center's Welcome Desk daily operations, including oversight of staff activities. Provides responsible administrative and clerical duties in support of other departmental functions, including admissions, registration and record keeping.

Essential Functions/Duties:

• Assists the Director in activities related to College, departmental, and office operations.
• Responsible for special projects and assignments as requested by the Director and Data Analysts.
• Prepares reports as required and maintains computer and paper file records in accordance with College policies.
• Supports meetings through meeting coordination, room and telephone reservations, and preparation of meeting minutes as requested by the Director.
• Enters and maintains required participant/student information in secure external databases as required.
• Maintains expert user-knowledge of Genesis as it relates to projects at hand.
• Responds to Departmental emails and serves as the department expert with Chat software.
• Ensures task completions relative to department personnel, resolves routine questions and problems, and refers more complex issues to higher levels.
• Maintains expert knowledge of the student onboarding process including the catalog, the GPS, and the Orientation.
• Assists Director in the coordination of staff. Ensures smooth departmental operations of the information center staff, tracking staff attendance and time sheet timeliness and training as required.
• Directs the work of the information center staff to assist in special project needs.
• Consults with, and coordinates the needs of the Director to establish the priorities of the office operation.
• Interacts with state agents regarding FLEID, FASTER (transcript exchange) and FloridaShines and other services as it relates to projects at hand.

This position is a level C15.

We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

• Good organizational skills, with special attention to details.
• Ability to maintain confidential information.
• Proven customer service skills
• The ability to establish an effective rapport with students, faculty, and staff.
• Good oral and written communications skills.
• Ability to work well with others.
• General office skills and proficiency in standard business practices and etiquette
• Ability to multi-task
• Working knowledge of Microsoft Word, Excel, and Outlook
• Leadership skills
• Bilingual- English/Spanish preferred

Required Education:

High school graduate (or equivalent).

Preferred Education:

A college degree or college coursework is preferred.

• Three years of administrative and clerical support experience.

Preferred Experience:

• Experience working with an ERP (enterprise resource planning) system is preferred.
• Experience working in a Registrar of Admissions department at a college of university is preferred.
• Bilingual - English/Spanish preferred.

Important Information:

• Application Requirements:A completed online application consists of:

• Resume/CV
• Polk State electronic job application (eApp) with all sections fully completed

Submissions that do not include all required information will not be considered.

• Background Screening:Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.

• Staff Transcripts: For career positions (C10-C18), an undergraduate degree is not required. However, please note that education will be verified for all stated degrees. Submission of official transcripts for all stated degrees will be required as a condition of employment, following receipt of job offer.

• Veterans’ Preference: Eligible applicants must use the Polk State Veterans' Preference Documentation Form to apply for Veterans’ Preference for positions in qualifying categories (Career and Protech positions levels P12 – P16). All required documentation (Polk State Veteran’s Preference Form, DD-214, and any other required documentation) must be submitted with the completed application for consideration.

• As a general rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise where the College cannot otherwise recruit and hire qualified non-sponsored candidates.

• Relocation:Polk State College does NOT provide relocation assistance for this position.

• This position will close at 8:00 a.m. on Friday, March 31, 2023.

If you need further assistance with your application, please contact the Recruiting Team at Careers@polk.edu.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information, disability, or pregnancy in its programs, activities, or employment. For questions or concerns on equity issues, please contact: Lonnie Thompson, Chief Diversity Officer; 999 Avenue H, NE; Winter Haven, FL 33881; Office: 863.292.3602 Ext. 5343; lthompso@polk.edu.

Polk State College is a drug-free workplace and participates in E-Verify.

Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail Careers@polk.edu with the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.