Job description
At
Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
Commercial Service Group
We are currently looking for a CORPORATE CLIENT SERVICE OFFICER to support Corporate Bankers as the primary point of contact for all service related needs and administrative matters concerning Corporate Banking clients. In this position you will be assist in nurturing and maintaining client relationships.
In this position, you will:
- Manage daily client transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures.
- Provide high quality service to Corporate Banking clients with regular client contact and some joint calling with the Corporate Banking Officers.
- Work in a team-oriented environment with Corporate Banking, in order to deliver a seamless and integrated approach to client banking.
- Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, bankers, product and service partners, branch/operations areas and other internal staff, and any necessary third parties, in a timely and professional manner.
- Assist with the research, investigation, and coordination with other team members in identifying underserved markets or clients for additional deposit and cash management services.
- Coordinate and follow through on client requests for products and services (i.e. open/close accounts, credit card requests, ATMs, etc.).
- Provide administrative support to team to include but not be limited to: 1) letter and memo preparation; 2) filing; 3) data entry; 4) spreadsheet maintenance; and 5) a variety of other administrative responsibilities.
To be considered, you will need:
- High School Diploma or equivalent (required). Associates degree preferred
- Minimum of 4 years of sales or service experience in branch operations and/or banking customer service operations preferred
- Strong attention to operational policies and procedures
- Strong written and verbal communication skills
- Fluency in Microsoft Office programs (required) - Word, Excel, Powerpoint
- Ability to establish and maintain effective work relationships both internally and externally
Salary Range Information
Our base salary for this position located in New York City generally ranges between $27.60 and $28.44 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits. Base salary may vary if position is based in other geographic locations.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.
As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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