Fair Haven Community Health Care

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 130,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

To perform the operation of enrollment for all eligible providers in the Center and adhere to all enrollment requirements working with our third party vendors.

Duties and responsibilities

The Credentialing Associate will have a dual reporting structure to both the Vice President of Administrative Services and Senior Director of Clinical Operations. The position may be fully remote once completely trained and will be responsible for maintaining active status for all providers by successfully completely initial and subsequent enrollment packages as required by for all Insurance Carriers accepted by FHCHC. The selected candidate will be expected to work proactively with respect to audits and reporting and will perform related duties within the billing department related to revenue cycle. Typical duties include but are not limited to:

• Maintain Individual provider/site files to include up to date information needed to complete the required governmental and commercial payer credentialing applications including, but not limited to; CAQH, PECOS, NPPES, and CMS databases to include name changes, office location and demographic changes, etc.
• Complete both initial credentialing and re-credentialing/revalidation requests for both providers and sites to commercial payers, Medicare, and Medicaid either directly or through third party contractor
• Maintain internal provider grid with enrollment updates shared with Director and VP on a weekly basis.
• Update EHR vendor with enrollment updates.

Work closely with the Revenue Cycle Team in areas including but limited to:

• Provide resolution of denials or authorization issues related to provider credentialing and/or contracting which will include being a liaison with outside organizations.
• Ensure that all payment and posting delivery maintenance systems are set up properly for optimal billing department functioning including to and not limited to: Electronic Remittance Advice and Electronic Funds Transfers
• Update all contact information specific to contact and fax numbers with carriers.
• Maintain carrier websites – Organizational Enrollment/Maintenance.
• Maintain fee schedule database including an assembled grid with the top 100 codes used by our organization by carrier.
• Interact with representatives from health plans to answer inquiries, clarify requirements.
• Work closely with credentialing manager to ensure prompt response to time sensitive requests and will assign tasks to credentialing manager as needed
• Perform other necessary duties as required by FHCHC within the scope of this position.
• Meet weekly with credentialing manager and monthly with VP and Director.
• Update and upload 340B program files monthly.

Qualifications

• Bachelor’s degree required. A combination of education and experience may be substituted for the degree requirement.
• Experience & proficiency with Microsoft Office. Excellent oral and written communication skills.
• Three or more years of related experience, an understanding of physicians and physician specialties required, Knowledge of provider credentialing and its direct impact on the practice’s revenue cycle, Certified Provider Credentialing Specialist (CPCS) and the Certified Professional in Medical Services certificates desirable but not required.
• The selected candidate will be detailed oriented with the ability to maintain strict confidentiality; be highly organized & detail oriented and have the ability to work independently on multiple tasks simultaneously and meet hard deadlines.

Direction of Others

None

Remote work disclosure: Based on organizational need FHCHC reserves the right to discontinue or revise remote work arrangements. FHCHC will provide advance notice to ensure a smooth transition to onsite reporting.

OSHA Status

Category III—Low Risk Position

Generally works in an office environment with no exposure to bloodborne pathogens

Physical requirements

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required: Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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