Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocares Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Metrocare Services Mental Health and Primary Care Division includes a Crisis Services Program that provides 24/7 services to those in need via the crisis hotline and mobile crisis outreach teams. Crisis services are offered for to anyone, anywhere, and at any time the need arises. Crisis services will be provided regardless of an individuals ability to pay or whether he/she is homeless or unable to produce verification of residence. The Crisis Interventionist Specialist Warm Line-Mental Health Peer Specialist is a vital role as part of the Peer Support Warm Line. The Warm Line is an essential part of the Crisis Team for individuals seeking additional support.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned.)

• Peer mentoring and advocacy in sharing own recovery experience to instill hope and resiliency.
• Provide crisis intervention services and recovery support services vias the telephonic Warm Line.
• Hotline staff screen/assess the crisis, provide an evidence-based intervention, and stabilize the crisis. The caller is then linked with service coordination assess the level of further stabilization needs and appropriateness for other services in the crisis continuum
• Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response.
• Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
• Report all clinical crisis staffing to supervisor or designee
• Develop close working relationships with internal and external referral resources
• Maintain confidentiality of information concerning individuals and family members
• Attends and participates in all scheduled team meetings.

• Assist clients in linking with resources and a system of natural supports.
• Assists individuals in adjusting to new environments.
• Completes paperwork requirements and maintains quality, up-to-date clinical records. Documents any clinical or support services within 24 business hours of providing the service. Documentation requirements will include Release of Information and Consents to expedite the transition of care.
• Works with family members/support system to gain support in everyones success.
• Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards.

COMPETENCIES: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
• Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
• Appropriate clinical competency as required for crisis intervention and crisis response teams
• Knowledge of trauma-informed theories, principles, and practices.
• Knowledge of racial equity and racial justice in the context of behavioral health services.
• Knowledge and/or experience with change management as it relates to positive organizational change.
• Strong sense of urgency and problem-solving skills
• Excellent written and verbal communication skills
• Must be computer savvy and proficient in Microsoft Word, Excel and Outlook; experience with an EMR system a plus
• Strong interpersonal and engagement skills
• Strong organizational and time-management skills
• Ability to problem solve, exercise good judgment, and make sound decisions
• Ability to support the agencys mission and demonstrate sensitivity to cultural diversity and workplace
• Ability to juggle multiple projects with accuracy
• Strong administrative skills
• Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners
• Clinical skill for evaluating accuracy of clinical screening and providing appropriate clinical intervention

EDUCATION AND EXPERIENCE:

• High School degree or equivalent
• Lived, person recovery journey with sustained success in excess of 2-3 years.
• Bilingual English/Spanish is preferred
• Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
• Crisis intervention experience or crisis hotline experience a plus

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

Metrocare couldnt have a great employee-first culture without great benefits. Thats why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please