Job Listing: CRM Manager - Venue Sales

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members.

Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

• 2022 Forbes Best Employer for Diversity
• 2022 Front Office Sports Best Employers in Sports
• 2022 Disability Equality Index (DEI) Perfect Score

Location: We are seeking an experienced CRM Manager for our North America Venue Sales team. Remote

Salary Range: $67,500 - $118,200 + Bonus

Principal Function:

To support the Venue Sales (Private Event sales) organization and sales teams with maintaining, implementing, and developing Sodexo Live!'s Salesforce instance dedicated to the Venue Sales operation. Provide day-to-day user support with questions and issues related to the sales and marketing functions in Salesforce. This candidate will accelerate the deployment and provide support to the venues who converted to the new CRM solution, a critical role in the business is to manage and support the growing user base

Essential Responsibilities:

• Keep logs of bugs and development needs of the system and coordinate development with the global IT development team
• Connect and collaborate with other stakeholders of related IT systems (Finance, Catering Management, etc.)
• Be Project Manager on developments such as adding other databases and integrating connectors
• Lead implementation processes for new and existing venues
• Be a Change Agent for venues transitioning to Salesforce to ensure sales processes are adopted
• Continually improve the use of Salesforce including automating processes, identifying areas of improvement
• Perform new user and continuous education training to the teams
• Monitor data quality in partnership with business analysts
• Create and monitor dashboards and reporting function and provide meaningful insight to business stakeholders
• Work with VP, Venue Sales to design a development roadmap
• Manage integrated tools, like Marketing Automation and CSAT capabilities
• Know and follow existing business needs

Qualifications/Skills:

• Demonstrative customer focus and excellent service skills
• Strong communication skills
• Exceptional analytical and problem solving skills
• Excellent organizational and time management skills whilst being structured and detail-oriented
• Proven track record of successful technology deployments
• Strong experience with Salesforce systems optimizing user experience, and "experience managing SF projects with internal teams
• Ability to align and influence different stakeholders and work alongside other functions to achieve collective business objectives
• Solid experience in using CRM systems. Salesforce.com experience required

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.