Job description

▪︎ ASSESSMENTS

▪︎ ARIZONA RESIDENCY

▪︎ JOB DESCRIPTION

▪︎ TRAINING

▪︎ ASSESSMENTS: PLEASE COMPLETE THE CUSTOMER FOCUS & ORIENTATION AND SCHEDULING INDEED SKILLS TESTS. ALL APPLICATIONS THAT ARE SUBMITTED WITHOUT THE INDEED SKILL TESTS WILL BE REJECTED; NO EXCEPTIONS.

▪︎ ARIZONA RESIDENTS ONLY: ALL NON-ARIZONA RESIDENT APPLICATIONS WILL BE REJECTED (INCLUDING NON-AZ RESIDENT CSR-REMOTE); NO EXCEPTIONS.

▪︎ JOB DESCRIPTION: The MTBA (Medical Transportation Brokerage of Arizona) CSR will receive incoming phone calls from members of the following organizations that subsidize pre-qualified/contracted transportation:
▪︎ ADJC (Arizona Department of Juvenile Corrections)
▪︎ AHCCCS (Arizona Health Care Cost-Containment Services)
▪︎ DCS (Arizona Department of Child Safety)
▪︎ DES Arizona Department of Economic Security)
▪︎ Dial-a-Ride
▪︎ VA (Veterans Administration)
▪︎ Etc. The members of the aforementioned organizations have been qualified for non-emergency medical transportation.

TRAINING: 2-6 week training period in Phoenix or Tucson MTBA Call Center is required (depending on job trainee's individual learning curve). No Remote training is available; NO EXCEPTIONS.

NOTE: The Call Center is open Monday - Friday 6:00 am - 10:00 pm and our priority is MTBA Call Center CSR job applicant placement. However, MTBA Remote CSR job opportunities also exist (M-F full time only; no 3rd shifts or weekend shifts; no exceptions).
Bilingual Spanish a plus
PLEASE NOTE: Our AAA Full Transportation Call Center has 3rd Shift and weekend CSR job opportunities (No AAA CSR-Remote; No exceptions).
RESPONSIBILITIES
Answer incoming calls
Research customer concerns
Provide excellent member service
REQUIREMENTS
Type 30 WPM
Computer experience
Good communication skills
PAY SCALE
Remote: $14.50 per hour
Call Center: $15.00 per hour
Bilingual: + $.50 per hour
Call Center/Bilingual/3rd Shift & Weekend: $15.50 per hour. FULL BENEFITS
BONUS PROGRAM
$200 - 2 months
$300 - 6 months

Job Types: Full-time, Part-time

Pay: $14.50 - $16.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
The MTBA Call Center is following CDC COVID-19 PROTOCOLS.

Application Question(s):

• Are you agreeable to a background check?
• Do you live in Arizona, USA? Out-of-state and international job applicants will not be considered.
• Are you agreeable to completing the following Customer Focus & Orientation and Scheduling Skills Tests, in order to continue the job application process? Your application will be rejected without the completion of both INDEED Skills Tests. Please do not submit an application without the competed INDEED Skill Tests. We appreciate your understanding and cooperation. Thank you
• Are you agreeable to an in-person application and paid in-person MTBA Call Center training: 2 weeks - MTBA Call Center CSR and 4 - 8 weeks - MTBA CSR Remote?

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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