Job description
Position Location: Remote until further notice / Tampa, FL
Position Summary:
Job Description:
Qualifications:
- High School/GED required
- 1 – 3 years’ experience in related field
- Must work well under pressure
- Have excellent interpersonal and communication skills
- Strong computer knowledge
- Familiar with Microsoft Office
- 10-key operation by touch
Core Responsibilities:
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day-employer, insured, agent, provider, and/or internal customers.
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.
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