Job description

Come be a part of one of the most respected homebuilders in America, who is committed to providing work that moves you, trust that empowers you, and a company that brings you pride and opportunities to grow! Consistently recognized by Fortune’s 100 Best Companies to work for. They understand their continued success depends on developing a long-term, motivated, and talented workforce and are extremely excited to add a Customer Care Manager to a team with an instinctive passion for delivering quality and service to their customers! They have a strong backlog of projects extending out several years and if you’re excited for an opportunity where you can build a successful career while also helping people in your community achieve the dream of homeownership, please read on!

What you’ll be doing:

• Conduct on-site assessments of homeowner's concerns as needed
• Coordinate, schedule and execute repairs through vendors
• Provide review and oversight for project schedule development and updates of those schedules
• Manage the customer experience throughout the entire repair process, including regular communications to keep them informed of progress and taking action and negotiating solutions to address any concerns
• Regular on-site interface with trade partners to provide support, and guidance until service requests are completed to customer satisfaction

Must have skills:

• 1-3 years of customer service and warranty experience or equivalent
• Proficiency in adapting to and working with diverse personality types
• Strong focus on quality of service and follow-up
• Good verbal and written communication
• Analytical skills for performing root cause analyses
• Basic construction knowledge and skills

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Work Location: In person

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