Job description

The Furniture & ApplianceMart Distribution Center in Stevens Point is looking for experienced, customer-focused professionals. We are looking for people that have a desire to learn and grow in their career. If that is you, we would love for you to apply to our posting for the Customer Experience Team.

Who we are:

BostonFAM is a Family and Employee-owned company that sells great furniture and we create amazing rooms with our customers. But we are much more than a Retail Furniture company, we are a personal and professional development company. We believe in our employee-owners and we care about their personal growth just as much as their professional growth. Our culture provides support, coaching, training, and resources to take your career and life to the next level. Our company is successful because our employee-owners are successful. If you are ready to work in a culture that is more than a job or a career, but a place that helps you make your dreams come true, then take that step to success by applying to work at one of our stores. BostonFAM is a family of brands including Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart.

What we offer:

• Employee ownership company stock
• Paid vacation
• Generous product discount
• 401K retirement plan
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Fun company activities - involvement in the community!
• Industry knowledge and education in furniture and/or appliances.

What you will be doing each day:

• Build rapport with customers through phone and messaging systems.
• Support customer and opertations team through order fufilment, warranty, and service.
• Explain products or services and prices, answer questions from customers and obtain details of complaints
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Check to ensure that appropriate changes are made to resolve customers' problems.
• Careful attention to detail and thorough in completing tasks
• Using computers and computer systems to enter data and process information.
• Communicating with people outside the organization, representing the organization to customers, the public, and other external sources

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job

We are looking for individuals with:

• Preferred but not required; 1-2 years retail experience and/or customer service experience
• Ability and willingness to work over the phone.
• Ability and the willingness to work retail hours; including evenings, weekends, and some holidays.
• Immediate need for Spanish-speaking professionals

Current shifts available are:

11:30 am - 8 pm, rotating weekends (2 per month)

If this sounds like you, we encourage you to check out our Careers page to learn more at: https://www.bostonfam.com/join-our-team.html

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Stevens Point, WI 54482: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Required)

Work Location: One location

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